IT Support Expert

2 weeks ago

Mysore, Karnataka, India beBeeProfessional Full time ₹ 1,20,00,000 - ₹ 2,00,00,000
Job Summary

This is a full-time hybrid role for a Professional Services Engineer located in Pune, India.

  • The role involves managing network security, cybersecurity, and ensuring the smooth operation of all technical aspects of the software.

You will be onboarded to our customers' environments, working to assist with onboarding software products into the customers' environments, initial configuration of the software product, maintaining the software and its ecosystem, integration of the software with customers' applications and data repositories, developing custom reporting and ongoing usage of the software in order to achieve the customers' goals and objectives.

Key Responsibilities
  • Manage and take ownership of customer goals, milestones, initiatives and issues from beginning to resolution.
  • Implement software in customers environments.
  • Manage and maintain software in customers environments.
  • Operate and use software in customers environments in order to achieve the customers objectives.
  • Develop, manage and run custom reports for customers using the data from software and integrating it with other data repositories in the customer environment.
  • Integrate software with other applications and processes within customer environments leveraging APIs and automation development.
Requirements

Strong organisational and time-management skills, ability to handle multiple issues simultaneously. Excellent problem-solving, presentation and communication skills are required. Ability to remain calm, courteous and professional under pressure.

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