Support Operations Expert

1 day ago

Coimbatore, Tamil Nadu, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000
Technical Support Specialist Role

This position involves delivering exceptional customer service and resolving technical issues with professionalism and efficiency.

  • Key Responsibilities:
  • Handle customer inquiries and provide timely solutions to technical problems.
  • Maintain accurate records of customer interactions and transactions in the Remedy ticketing system.
  • Contribute to knowledge management by creating and updating articles on commonly encountered technical issues.
  • Evaluate and improve processes for continuous service delivery excellence.
  • Participate in daily team meetings to discuss technical updates and share expertise.

Required Skills:

  • Fine communication skills, both written and verbal.
  • Ability to think critically and resolve complex technical issues.
  • Knowledge of IT service management best practices.
  • Excellent problem-solving and analytical skills.
  • Proficiency in using software tools for ticketing and record-keeping.

Benefits:

  • Opportunities for professional growth and development.
  • A dynamic work environment that values teamwork and collaboration.
  • Recognition for outstanding performance and contributions.

Why Join Our Team:

  • We are committed to delivering high-quality services to our customers.
  • We believe in fostering a culture of continuous learning and improvement.
  • We offer opportunities for career advancement and professional development.

Job Summary: As a Technical Support Specialist, you will play a vital role in ensuring the seamless delivery of technical services to our customers. If you have excellent communication skills, a keen analytical mind, and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Technical Requirements:

  • Strong understanding of IT service management principles and practices.
  • Experience with ticketing systems and software tools.
  • Excellent problem-solving and analytical skills.
  • Ability to work effectively in a team environment.

Working Conditions:

  • Standard office environment with occasional remote work arrangements.
  • Flexible working hours with regular core hours.
  • Ongoing training and development opportunities.

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