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Salesforce Cloud Solutions Architect

3 weeks ago

Ajmer, Rajasthan, India beBeeArchitect Full time ₹ 3,00,00,000 - ₹ 3,50,00,000

We are seeking a seasoned Salesforce Architect to spearhead our Service Cloud initiatives.

Salesforce Technical Architect

This role requires an expert in designing and implementing large-scale Salesforce Service Cloud solutions that meet enterprise needs.

The ideal candidate will possess deep knowledge of Service Cloud features, including Case Management, Knowledge Base, Omni-Channel, CTI, and Service Console. They will also have experience in managing complex integrations with ERP, telephony, middleware, and external applications.

Key Responsibilities:

Architecture & Solution Design
  • Define and own the end-to-end architecture for Salesforce Service Cloud solutions at enterprise scale.
  • Design data models, security models, and integration architectures for complex business environments.
Administration & Governance
  • Oversee critical administration areas such as roles, profiles, permission sets, sharing rules, workflows, and automation tools.
  • Define governance frameworks for configuration management, change management, and release management.
Technical Leadership & Mentorship
  • Act as the technical authority for Service Cloud initiatives, guiding developers, admins, and consultants.
  • Conduct design and architecture reviews to ensure solutions are scalable, secure, and maintainable.
Project Delivery & Execution
  • Lead enterprise-wide Service Cloud implementations, including Case Management, Knowledge Management, Omni-Channel, CTI integrations, and Service Console.
  • Oversee complex integrations with ERP, telephony, middleware, and external applications.
Stakeholder & Client Advisory
  • Partner with business leaders to translate requirements into scalable technical architecture.
  • Serve as a trusted advisor to clients and leadership on Service Cloud strategy and roadmap.
Innovation & Continuous Improvement
  • Stay ahead of Salesforce Service Cloud releases, AppExchange products, and industry innovations.
  • Promote adoption of automation, AI/Einstein features, and advanced architectural patterns.

Required Skills & Qualifications:

  • 12–15 years of IT experience with 7+ years in Salesforce CRM.
  • Proven expertise in architecting large-scale Salesforce Service Cloud solutions.
  • Strong command of Service Cloud features: Case Management, Knowledge Base, Omni-Channel, CTI, and Service Console.