
Client Relationship Manager
3 days ago
Customer Service Representative
We are seeking a skilled professional to manage client interactions, resolve inquiries, and provide end-to-end support.
Main Responsibilities:- Act as the primary point of contact for customer queries via phone and email.
- Maintain robust relationships with clients by ensuring timely updates and issue resolution.
- Coordinate with operations, dispatch, and visibility teams to resolve service-related concerns.
- Offer support for account setup, documentation, and order processing.
- Manage escalations and ensure proactive communication with customers.
- Assist in onboarding new clients and providing guidance on services.
- Document customer interactions and maintain accurate records.
- Gather feedback and share insights to enhance customer experience.
- Bachelor's degree in Business or a related field.
- 2-3 years of experience in customer service, client relations, or logistics support.
- Strong communication skills in English.
- Problem-solving ability with a customer-centric mindset.
- Knowledge of North American Trucking operations is beneficial.
- Ability to multitask and work under pressure.
- Proficiency in MS Office and CRM tools.
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