Process Improvement Specialist

1 day ago

Thiruvananthapuram, Kerala, India beBeeCollection Full time ₹ 8,00,000 - ₹ 12,00,000
Quality Assurance Specialist

As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our services. Your primary responsibility will be to perform quality assurance audits and assessments to evaluate associate's performance, technical accuracy, customer service skills, and adherence to company policies and procedures.

  • You will conduct call monitoring and feedback sessions as per Service Level Agreements or internal goals.
  • Excellent multitasking and time management skills are essential for analyzing internal and external quality reports for management review.
  • Strong communication and interpersonal skills are required to present information clearly and effectively.

Requirements:

  • A minimum of 1+ year of experience in collections process is necessary.
  • Preferred experience in third-party or first-party collections.
  • The ideal candidate should be a self-motivator with excellent attention to detail, decision-making skills, and adaptability to change.

Qualifications:

  • A Bachelor's degree in a relevant field is required.
  • Exceptional listening and analytical skills, along with excellent verbal, written, and interpersonal communication skills, are essential.

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