Customer Experience Specialist

4 days ago


Hyderabad Vijayawada Visakhapatnam, India beBeeSupport Full time ₹ 2,54,640 - ₹ 3,20,000
Job Overview

A Chat and Email Support Executive is responsible for delivering real-time customer support to international clients via live chat. This role requires the ability to resolve customer inquiries efficiently while maintaining high levels of customer satisfaction.

Key Responsibilities
- Providing timely and effective responses to customer queries via live chat and email channels.
- Resolving customer complaints in a professional and courteous manner.
- Collaborating with internal teams to ensure seamless customer service delivery.
- Ensuring accurate and consistent information is provided to customers through all support channels.

Required Skills and Qualifications
- Excellent written communication skills in English.
- Basic computer knowledge and proficiency in software applications.
- Ability to work effectively in a team environment.
- Strong problem-solving and analytical skills.
- Good time management and organizational skills.

Benefits
- Competitive salary package including annual bonuses and variable pay components.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.

Eligibility Criteria
- 12th Pass/Diploma/Graduate from a recognized educational institution.

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