Digital CRM Functional Specialist

1 month ago


Bengaluru, Karnataka, India Arrow Electronics India Private Limited Full time

About the Role:

The ERP Analyst will provide project coordination, functional expertise, and contribute to improvements and enhancements for mission-critical, enterprise-wide information systems. This role is responsible for project tracking and control for assigned modules or systems, serving as a liaison between functional and technical resources to manage the development of new system functionality, upgrades, system modifications, and day-to-day problem analysis, issue tracking, and resolution.

Key Responsibilities:

  • 5-10 years of experience as a Business Analyst
  • Must have experience in SFDC
  • Experience on CRM Domain on Digital transformation initiatives
  • SCM background would be preferred
  • Experience on CRM Domain
  • Must have experience working on large scale projects as well as handling day-to-day operational requests from the business
  • Data analysis – Must have proficiency with SQL, Microsoft Excel
  • Strong analytical skills
  • Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing
  • Experience working on agile methodology projects with highly volatile requirements
  • Ability to work independently, as well as part of a team
  • Detail oriented and self-starter with strong written and interpersonal skills
  • Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
  • Strong attention to detail and excellent problem-solving skills
  • Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and delivery teams


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