Business Applications ModelN Techno Functional Specialist

2 weeks ago


Bengaluru, Karnataka, India Western Digital Full time

About the Role

Western Digital is seeking a skilled Business Applications ModelN Techno Functional Specialist to partner with internal customers and business stakeholders to identify, document, and prioritize business requirements. The ideal candidate will have 5+ years of experience as a Techno Functional Analyst working on Revenue Cloud ModelN High Tech solutions and will be responsible for gathering business requirements and developing functional specifications.

Responsibilities

  • Partner with internal customers and business stakeholders to identify, document, and prioritize business requirements.
  • Translate business needs into process flows, user stories, functional specifications, and testing scenarios.
  • Collaborate with internal teams to design, implement, and test solutions.
  • Manage open support requests to support stakeholders with the current CRM solution/portals to meet Service Level Agreements.
  • Partner with development and QA team to leverage automation for items such as regression testing to improve overall quality when projects are ready for UAT.
  • Provide training and writing tutorials to scale end-user adoption and help improve the efficiency of program operations through self-service reporting, standardized operating processes, playbooks, and dashboards.
  • Craft and maintain comprehensive documentation of system configurations, processes, and changes.
  • Recommend improvements for data quality, integrity, and governance within the Revenue cloud ModelN system, including process optimizations.

Qualifications

  • Bachelor's Degree in Business Administration, Information Technology, or a related discipline.
  • 5+ years of demonstrable experience as a Techno Functional Analyst working on Revenue Cloud ModelN High Tech solutions.
  • Extensive experience in gathering business requirements and developing functional specifications with special emphasis on use cases, defining test cases, and providing user training and support.
  • Functional knowledge on Model N High-Tech Modules - Pricing, Disti Quotes, Direct Quotes, POS, Inventory, Price protection, Credit Memos, Job Scheduling, Rebates, Earnings, Account Management.
  • Experience in Salesforce.
  • Deep knowledge and experience on Oracle SQL.
  • Ability to influence at various levels, drive adoption of best practices, and manage multiple simultaneous projects.
  • Must be a self-motivated individual, and have ability to manage multiple priorities with aggressive deadlines.
  • Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations.
  • Team player with experience working in Agile and Scrum-based teams, including proficiency using JIRA.

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion, sex, age, national origin, sexual orientation, medical condition, marital status, physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within.



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