Enterprise Network Operations Center Engineer
4 weeks ago
Job Role
A highly skilled and experienced Network Operations Center Engineer is required to design and develop security policies, standards, and procedures in accordance with organizational goals.
Responsibilities
- Proactively monitoring alerts (Network, Infra, Applications) and taking corrective actions.
- Responsible for Incident Management life cycle & Service requests fulfilment
- Incident logging, accurately tracking and documenting all incidents.
- Process compliance adherence.
- Service uptime adherence to SLAs defined for the platform.
- Quality documentation and sharing with appropriate team members.
- Daily collaboration with cross-group peers.
- Troubleshooting of service-impacting events and optimization.
- Incident response, escalations, and technology issues resolution.
- Service availability and performance maximization.
- Process improvement of the science.
Requirements
- 4-6 years of experience in NOC.
- Alert/Incident Management and SLA understanding.
- Troubleshooting, problem-solving, and presentation skills.
- Analystical and communication skills.
What You'll Have
- Linux, Network & database querying knowledge.
- Asset management knowledge.
- Log analyzing & monitoring tool expertise.
- Cloud, VMware, storage, networks, databases understanding.
- Monitoring tools experience.
- Alerts mitigation & optimization - ITIL framework knowledge.
- Observability tools experience.
- Asset management expertise.
- ITIL foundation, AZ-900, Shell Scripting, Python, Hardware & networking certifications.
Why Tanla Platforms Limited
We offer a challenging product culture, flexible working hours, and competitive salary. Our team loves solving tough problems and has a bias for action. We welcome and encourage diversity in the workplace.
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