Enterprise Network Operations Center Engineer

4 weeks ago


Chennai, Tamil Nadu, India Tanla Platforms Limited Full time

Job Role

A highly skilled and experienced Network Operations Center Engineer is required to design and develop security policies, standards, and procedures in accordance with organizational goals.

Responsibilities

  • Proactively monitoring alerts (Network, Infra, Applications) and taking corrective actions.
  • Responsible for Incident Management life cycle & Service requests fulfilment
  • Incident logging, accurately tracking and documenting all incidents.
  • Process compliance adherence.
  • Service uptime adherence to SLAs defined for the platform.
  • Quality documentation and sharing with appropriate team members.
  • Daily collaboration with cross-group peers.
  • Troubleshooting of service-impacting events and optimization.
  • Incident response, escalations, and technology issues resolution.
  • Service availability and performance maximization.
  • Process improvement of the science.

Requirements

  • 4-6 years of experience in NOC.
  • Alert/Incident Management and SLA understanding.
  • Troubleshooting, problem-solving, and presentation skills.
  • Analystical and communication skills.

What You'll Have

  • Linux, Network & database querying knowledge.
  • Asset management knowledge.
  • Log analyzing & monitoring tool expertise.
  • Cloud, VMware, storage, networks, databases understanding.
  • Monitoring tools experience.
  • Alerts mitigation & optimization - ITIL framework knowledge.
  • Observability tools experience.
  • Asset management expertise.
  • ITIL foundation, AZ-900, Shell Scripting, Python, Hardware & networking certifications.

Why Tanla Platforms Limited

We offer a challenging product culture, flexible working hours, and competitive salary. Our team loves solving tough problems and has a bias for action. We welcome and encourage diversity in the workplace.



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