Senior Business Solutions Consultant

2 days ago

Pune, Maharashtra, India beBeeGainsight Full time ₹ 1,00,00,000 - ₹ 2,00,00,000
Job Summary

We are seeking a seasoned professional to support our customer success strategy by leveraging their expertise in Gainsight configuration, integration, and data analysis. In this role, you will partner with cross-functional teams to design, implement, and optimize Gainsight solutions for internal and client-facing use cases.

This is a technical and business-focused position requiring expertise in Gainsight configuration, integration, and data analysis. You will be stakeholder-facing, collaborating across Product, Customer Success, and Technical teams.

Key Responsibilities:

  • Act as the subject matter expert (SME) on Gainsight for our team.
  • Own the configuration, customization, and administration of Gainsight across multiple business units.
  • Design and implement business processes, playbooks, and workflows in Gainsight to drive customer engagement and retention.
  • Collaborate with global teams to deliver end-to-end Gainsight implementations for internal and external stakeholders.
  • Manage integration of Gainsight with other enterprise systems.
  • Partner with Customer Success, Product, and Data teams to define KPIs, dashboards, and reports that deliver actionable insights.
  • Work with business stakeholders to translate needs into Gainsight solutions, balancing technical feasibility and business outcomes.
  • Ensure best practices in data integrity, governance, and automation within Gainsight.
  • Provide training, enablement, and documentation to end-users and stakeholders.

Requirements:

  • 5+ years of experience in CRM/Customer Success platforms, with at least 2+ years of direct Gainsight experience.
  • Strong background in Gainsight Administration, Configuration, and Integration.
  • Experience with Salesforce integration (Sales/Service Cloud) and API-based data flows.
  • Knowledge of customer success operations, including health scores, journey mapping, playbooks, and retention metrics.
  • Ability to gather business requirements and translate them into scalable Gainsight solutions.
  • Strong data analysis, reporting, and dashboard creation skills.
  • Excellent stakeholder management and communication skills.
  • Experience working in global organizations across cross-functional and customer-facing teams.

About the Opportunity:

You will play a key role in shaping our Customer Success operations with Gainsight. Work at the intersection of business and technology, delivering high-impact solutions. Collaborate with global teams in a high-growth, innovation-driven environment. Opportunity to build expertise in RevTech and InsurTech leadership.

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