Digital Transformation Leader

3 days ago

Lucknow, Uttar Pradesh, India beBeeEnterprise Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Title: Director of Enterprise Software Support

Our company empowers financial institutions to become digital leaders. We develop and deliver world-class customer journeys in digital and assisted channels based on Microsoft technology for banks and insurance companies worldwide.

As a collaborative team, we work with top clients on innovative projects in an environment where we continuously learn and grow. We welcome candidates who share our values, possess the required skills, and are passionate about shaping the digital future of finance together.

**About the Role:** The Director of Enterprise Software Support oversees post-implementation customer support activities for a software company serving the banking domain. Ideal candidates have multiple project experiences along with software development experience in banks and over 10 years of experience.

**Key Responsibilities:**
  • Lead and manage application support, services, and cloud support teams, providing guidance and support to ensure effective project execution.
  • Develop and maintain strong relationships with clients, understanding their needs and aligning services to meet expectations.
  • Ensure early identification and reporting of possible product defects by collaborating with implementation teams and communicating findings to the product development team for continuous improvement.
  • Define and implement service delivery strategies, ensuring efficient processes and timely project completion.
  • Drive business growth by identifying new opportunities within existing accounts and actively seeking new clients.

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