Human Resource Associate
1 week ago
We are seeking a dedicated professional to join our Human Resources team as a Support Specialist.
This role is responsible for providing exceptional service to employees by addressing their queries related to payroll, HR policies, benefits, and other internal processes.
The ideal candidate will possess strong communication skills, basic knowledge of HR/payroll procedures, and a passion for employee satisfaction.
Key Responsibilities:- Act as the primary point of contact for employees regarding payroll, HR policies, benefits, and internal queries.
- Log, track, and ensure timely resolution of employee concerns.
- Collaborate with HR, Payroll, and Finance teams to resolve issues.
- Provide clear communication and guidance on company policies and procedures.
- Maintain employee records with accuracy and confidentiality.
- Support the development of FAQs, knowledge base, and employee self-service tools.
- Elevate complex cases to senior HR team members when necessary.
- Bachelor's degree in Human Resources, Business Administration, or related field.
- At least 1 year of experience in HR, Payroll, or Employee Services (internships or entry-level roles considered).
- Familiarity with labor law and payroll practices preferred.
- Strong communication skills, with proficiency in Spanish required and English a plus.
- Good organizational and problem-solving skills.
- Able to maintain confidentiality and handle sensitive information.
- Proficiency with MS Office and HRIS/Payroll tools an advantage.
- Service-oriented mindset.
- Strong interpersonal skills.
- Attention to detail.
- Quick learner and adaptable.
- Team player.
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