Technical SME

The ideal candidate will serve as a broad technical expert within the Oracle HCM Suite, possessing deep domain knowledge and expertise. They will be an individual contributor with the ability to interact with a global support team on day-to-day production support, enhancements, quarterly patch release testing, and issue resolution.

• Production support project experience – understanding AMS Ticketing process (Issue Management/Problem Management/Bug-fixing/Change Management), deployment process, Upgrades testing etc.
• Interaction with both offshore and onshore client engagements involving implementation/support of Oracle HCM Cloud modules.
• 8+ years of ERP implementation experience with minimum 4+ years of Hands-on Experience with Oracle HCM functional (Any two modules - Global HR, Learning, Recruiting, Talent Management, Compensation, Benefits, Payroll, OTL)
• Cloud Technical expertise with Oracle Cloud Human Capital Management in two or more of the following modules: Core HR, OTL, Recruiting (Fusion), Learning, Benefits, Performance Management, Goals, Talent Management.
• Resolving production tickets, patch testing, Change requests. Requirement analysis and documentation of the respective Oracle environment including engagement with the Oracle customer, Oracle CSI partner and developer base.
• Collaborative work on configurations, bug-fixes, quarterly patch testing and quality assurance prior to change deployment of the respective Oracle environment in compliance with established standards.
• Managing the System Admin and Security Environment of the Oracle instance as designated by role and persona; key super-permissions for the Oracle environment, patch management, POD (instance) management and provisioning, system configuration, and risk management.
• Performing Unit test all high level functionality including staging test scenarios and do Unit test all technical objects prior to delivery to client by documenting test results.
• Developing runbooks for all technical objects and analyze and resolve technical queries during tickets resolution by providing functional guidance to technical team.

• At least 2 full lifecycle implementations of Oracle HCM as a Technical lead and minimum one production support project experience.
• Strong end to end experience in at least a couple of HCM modules (Core HR, Recruiting (Fusion), Benefits, Performance Management, Payroll, Goals, Absence Management, Succession Planning, HR Helpdesk, Talent Review, Onboarding (Fusion), Learning (Fusion))
• Efficient and effective communication skills both written and verbal and be able to comfortably engage directly with clients on detailed technical discussion.
• Experience in working with Onshore/NSA/Offshore model.
• Fast Formula creation and maintenance, HCM Data Loader, Payroll Batch Loader, HCM Spreadsheet Data Loader and Custom Role Development and Cloud System Administration services.
• BI Publisher (RTF design /e-text /Scheduling /Parameter Handling/Bursting /backup and migration of reports to different pods).
• Visual Builder Studio experience with extending application pages and migrating changes between instances.
• Additional Reporting Tools: HCM Extract / OTBI / Analysis Dashboard.
• Transformation formula and automating the inbound loads into HCM using HDL.
• Sysadmin activities, code deployment process and quality assurance.
• Extending Cloud through the personalization layer.

• Understanding of business objectives and organization structure.
• Strong work ethics, trustworthiness, and self-confidence.
• Maintaining confidentiality and integrity.
• Ability to work under pressure to achieve multiple daily deadlines for client deliverables, with a mature approach.

• Familiarity with agile methodology.
• Good interpersonal and communication skills.
• Positive attitude.
• Ability to learn new technologies.
• Understanding of SOAP, REST APIs.
• Working knowledge of Oracle Integration Cloud & Visual Builder Cloud Service.