ServiceNow SME

About MUFG Global Service Private Limited:

MUFG Global Service Private Limited is a 100% subsidiary of MUFG Bank, Ltd. The company has offices in Bengaluru and Mumbai. It was established in 2020 as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally.

The company has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG's global network across Americas, EMEA and Asia Pacific.

Main Purpose of the Role:

The ServiceNow SME will provide technical expertise, development, and support for the ServiceNow platform within MUFG's Cyber Security Engineering team. The role is responsible for delivering robust and scalable ServiceNow solutions to support cyber security processes, with a particular focus on the SecOps Vulnerability Response (VR) module, integrations with other enterprise tools, and automation of key workflows.

The engineer will act as a trusted technical contact across the Cyber Security teams, often leading improvements into complex issues, supporting change deployments, and ensuring documentation and support materials are accurate and up to date.

Key Responsibilities:

• You will act as the primary developer and technical SME for ServiceNow within the Cyber Security Engineering team, ensuring the platform is optimised to support vulnerability management, SecOps VR, and wider cyber security processes.
• Core Responsibilities:
• Develop, configure, and maintain ServiceNow modules, applications, and workflows.
• Provide platform-level support for ServiceNow issues, enhancements, and integrations.
• Implement integrations between ServiceNow and other security/IT platforms (e.g., Qualys, CMDB, SIEM, PAM, cloud-native tools).
• Support and enhance the SecOps Vulnerability Response (VR) module, including dashboards, automated assignment rules, and exception workflows.
• Collaborate with cyber security teams to automate workflows for vulnerability remediation, policy compliance, and reporting.
• Maintain alignment with secure-by-design principles, audit requirements, and governance standards.
• Perform ServiceNow platform upgrades, patching, and health checks.
• Write and maintain accurate technical documentation, development standards, and runbooks.
• Deliver custom dashboards, reports, and automation scripts to reduce manual workload.
• Participate in internal and external audit activities by gathering evidence and demonstrating platform functionality.

Risk Identification and Mitigation:

• Identify gaps and inefficiencies in ServiceNow workflows and integrations, recommending improvements.
• Support remediation tracking and risk acceptance processes through ServiceNow.
• Collaborate with IT Risk, Audit, and Compliance teams to ensure ServiceNow supports MUFG's cyber risk framework.

Process Optimisation:

• Continuously refine ServiceNow development practices and coding standards.
• Embed automation and orchestration to improve efficiency of cyber security processes.

Audit and Governance Support:

• Ensure ServiceNow changes are fully documented, tested, and approved through governance forums (CAB, Security Design Authority).
• Align ServiceNow development activities with organisational risk policies, regulatory frameworks, and internal audit findings.

General:

• Be seen as the ServiceNow centre of excellence within MUFG's Cyber Security Engineering team.
• Support operational security duties by enabling automation and reporting through ServiceNow.
• Responsibility covers EMEA for Bank and EMEA for Securities technology.

Key Deliverables:

• Fully supported and documented ServiceNow platform across Security Engineering use cases.
• Implementation packages and handover documents for new workflows, dashboards, and integrations.
• Stable and scalable integrations with vulnerability management, CMDB, and security tooling.
• Audit-ready documentation and evidence packs.
• Automation workflows that reduce manual workload and accelerate remediation.

Skills and Experience:

Education and Experience:

• Strong secondary-level education required (A-level or equivalent).
• Degree in Computer Science, Information Security, or related field desirable.
• 3–5 years of ServiceNow development experience in enterprise environments.
• Prior exposure to cyber security or information security roles is advantageous.

Knowledge and Skills:

• Strong hands-on experience in ServiceNow development: Business Rules, Client Scripts, UI Policies, Flow Designer, Catalog Items, and Integrations.
• Knowledge of SecOps VR module (vulnerability response) is highly beneficial.
• Proficiency in JavaScript, Glide API, REST / SOAP integrations.
• Familiarity with enterprise security tools (Qualys, SIEM, PAM, CMDB) is beneficial.
• Understanding of regulatory frameworks (ISO 27001, NIST, PCI DSS, SAMA).
• Strong troubleshooting skills across integrated systems.
• Automation / scripting exposure (PowerShell, Python, or Ansible) desirable.

Certifications:

• Essential: ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).

Desirable:

• ServiceNow Certified Implementation Specialist (CIS – SecOps VR or ITSM).
• Security certifications such as Security+, CISSP, or CEH.

We offer a challenging career opportunity for someone who enjoys solving problems and collaborating with others to create innovative solutions. As a ServiceNow SME you will be part of our Cyber Security Engineering team, working on projects that require strong technical expertise and problem-solving skills.

The ideal candidate will have strong knowledge of ServiceNow development and implementation, as well as experience with cyber security and data protection regulations.

In return we offer a competitive salary package and a dynamic work environment with opportunities for professional growth and development.

Our team values collaboration, innovation, and continuous learning, and we are looking for someone who shares these values and is passionate about making a difference in the world of cybersecurity.

If you are interested in this exciting opportunity please submit your application.

Benefits include:

• A competitive salary package
• A dynamic work environment with opportunities for professional growth and development
• A collaborative and innovative team culture
• A comprehensive benefits package
• Opportunities for career advancement and professional development

Please note that we do not discriminate based on race, gender, sexual orientation, disability, age or any other protected characteristic. We welcome applications from all qualified candidates.