
Logistics Coordinator
2 days ago
Our company is seeking a highly skilled Import and Export Executive to join our team.
Job Description- Sharing rail details with customers regarding their export/import shipments, ensuring timely communication and updates.
- Updating customers twice daily on train running and port arrival status, providing real-time information.
- Sending buffer shifting updates to customers on a daily basis, keeping them informed of any changes.
- Providing customers with updates on vehicle holds at the factory, ensuring fast turnaround times.
- Preparing and sending reports on exports as required by the sales team, meeting their specific needs.
- Arranging PDA receipts for customers, facilitating smooth handovers and bill of lading releases.
- Obtaining VDS letters from customers and submitting them to the finance department for records.
- Assisting the sales team by sending terminal and rail tariff emails to customers.
- Collecting KYC and GST details from new customers introduced by sales, maintaining accurate records.
- Sending notices to trade partners as required, keeping them informed of important developments.
- Following up with customers via email and phone to resolve outstanding issues, ensuring customer satisfaction.
- Confirming balance details with customers to facilitate smooth payments and reconciliation.
- Processing pre-deposit account confirmations for customers.
- Responding to day-to-day customer queries in a timely and professional manner.
- Sharing weekly collection target plans with the finance team and providing detailed collection vs. target analysis.
- Forwarding original delivery orders received from customers for imports shipments to relevant colleagues.
- Notifying customers of in-transit shipment details, keeping them informed throughout the process.
- Sharing arrival details with customers/shipping lines upon receipt of units at the terminal, expediting cargo clearance.
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