Application Support and Enablement Professional

2 weeks ago


Bengaluru, Karnataka, India Genesis Global Full time

At Genesis Global, we are seeking a highly skilled Application Support and Enablement Professional to join our team. As a key member of our support organization, you will be responsible for providing expert-level technical support to clients on our FIX messaging platform.

The ideal candidate will have a strong background in financial markets and a proven track record of delivering high-quality support to clients. You will work closely with our development team to resolve complex technical issues and ensure seamless integration with our platform.

Job Description:

  • Client Onboarding and Enablement: Collaborate with clients to onboard their systems onto our FIX messaging platform.
  • Technical Support: Provide expert-level technical support to clients on our FIX messaging platform.
  • Problem-Solving: Analyze and resolve complex technical issues related to FIX messaging.
  • Communication: Collaborate with cross-functional teams to deliver high-quality support to clients.

Requirements:

  • 4-9 years of experience in supporting capital markets solutions that process financial instruments
  • Strong knowledge of FIX messaging/connectivity version FIX4.4 & 5.0
  • Proven industry experience as a Support Analyst
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills


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