Application Support

Job Title- Application Support analyst ARL- 6 Solution Line- Tyche-STG Position type- Full Time Working Style- Hybrid Shift timings- 10 AM- 7 PM Work Location- Bangalore Cab Facility- Yes People Manager role No Required education and certifications critical for the role- B E B Tech or any equivalent Degree Required years of experience - 4-7 years of relevant experienceAON IS IN THE BUSINESS OF BETTER DECISIONSAs an organization we are committed as one firm to our purpose united through trust as one inclusive diverse team and we are passionate about helping our colleagues and clients succeed INFORMATION ABOUT THE BUSINESSThe Strategy and Technology Group STG is a new initiative within Aon to deliver innovative consulting and technology solutions to its clients This is a great opportunity to join a growing group and to work with a highly skilled collaborative team of actuarial and software experts who are using the latest technology to deliver next generation products for insurance markets GENERAL DESCRIPTION OF ROLE An application support engineer ASE is an IT professional who is responsible for troubleshooting the software applications a Company uses and ensuring that help desk tickets are resolved in a timely fashion in a large enterprise an ASE may act as a subject matter expert for a specific software stack JOB RESPONSIBILITIESWhat the day will look like Your days will be varied ranging from defining processes gathering knowledge working with internal and external partners Typical tasks may include Triaging issues coming into the team based on severity client and application area Review and validate issues ensuring that they can be reproduced Answering queries based on your product knowledge Build and maintain a knowledge base enabling you and others to solve L2 type issues Continuously learn about the product building your ability to answer more and more complex issues and remaining up-to-date on new functionality Work with L1 and the development team on a process that ensure efficient managing of tickets Provide monitoring support to show ticket throughput resolution time and other key metrics Work according to the required shift patterns Provide hand-over notes to other team members as required Support Major Incidents through both providing MI management and resolution activities Identify trends and focus areas for product improvements for roadmap review Build and deliver internal and external training materials Deliver server requests Skills and experience that will lead to success Degree or equivalent qualification in a computer business related discipline Working in a software support function to at least a senior level Ability to learn quickly and apply that knowledge Supporting hosted applications preferably in Azure Knowledge of IT Service Management tools and processes e g ITIL Strong knowledge of using and configuring issue management and CMS systems A strong analytical mindset Proven ability to work successfully with colleagues and clients in high pressure situations Clear communicator Positive attitude and customer focus with excellent time management skills Willingness to share knowledge and build a supportive culture How this opportunity is different In the Strategy and Technology Group youll be working with some of the brightest minds around full of drive and energy to deliver the best solutions to our clients This is an opportunity to contribute to a market-leading business with intent to grow massively backed by a global organization with the resources to succeed For Tyche the next steps in our roadmap offer exciting opportunities to work on cutting-edge high-performance compute technologies HOW WE SUPPORT OUR COLLEAGUESIn addition to our comprehensive benefits package we encourage a diverse workforce Plus our agile inclusive environment allows you to manage your wellbeing and work life balance ensuring you can be your best self at Aon Furthermore all colleagues enjoy two Global Wellbeing Days each year encouraging you to take time to focus on yourself We offer a variety of working style solutions but we also recognize that flexibility goes beyond just the place of work and we are all for it We call this Smart Working Our continuous learning culture inspires and equips you to learn share and grow helping you achieve your fullest potential As a result at Aon you are more connected more relevant and more valued We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment in accordance with applicable law Please contact us to request an accommodation on ReasonableAdjustments Aon com Aon values an innovative diverse workplace where all colleagues feel empowered to be their authentic selves Aon is proud to be an equal opportunity workplace LI-RK2 2537574 Aon