People Operations Specialist

Job Title: People Operations Specialist

We are seeking a detail-oriented People Operations Specialist to take ownership of day-to-day HR operations while contributing to the strategic growth of our organization. As a dynamic and fast-paced real estate company, our business thrives on strong sales teams, efficient project staff, and motivated support functions — and this role will play a critical part in attracting, retaining, and developing this talent pool.

• The ideal candidate will have a strong knowledge of HR operations, talent acquisition, and compliance, as well as hands-on experience in payroll coordination and HRMS tools. They will be responsible for driving full-cycle recruitment for diverse roles, developing and maintaining a strong candidate pipeline using job portals, social media, consultants, referrals, and networking within the real estate sector.
• Additionally, they will conduct initial screening, schedule interviews, and coordinate with department heads for final selection, ensuring timely and effective hiring processes. They will also be responsible for maintaining accurate employee records, attendance, leave management, and HR databases, as well as preparing HR MIS reports for management review.

Key Responsibilities:

1. Talent Acquisition & Recruitment:

• Drive full-cycle recruitment for diverse roles, including sales executives, site engineers, marketing professionals, customer relationship managers, and corporate staff.
• Develop and maintain a strong candidate pipeline using job portals, social media, consultants, referrals, and networking within the real estate sector.
• Conduct initial screening, schedule interviews, and coordinate with department heads for final selection.
• Ensure timely and effective hiring processes, meeting key metrics such as time-to-fill and cost-per-hire.

2. Onboarding & Induction:

• Design and deliver structured onboarding programs tailored to different functions (sales, site, back office).
• Conduct orientation sessions to align new hires with company policies, processes, and culture.
• Ensure smooth integration of employees through buddy programs and probation review processes.

3. Performance Management:

• Assist in implementing performance management systems, including KRA/KPI-based evaluations for sales and site staff.
• Support managers in conducting quarterly and annual performance reviews.
• Monitor underperformance cases and recommend corrective actions or training interventions.
• Collect, analyze, and report performance data to management for decision-making.

4. Training & Development:

• Identify skill gaps through performance reviews and employee feedback.
• Coordinate training workshops on sales techniques, customer handling, compliance, and soft skills.
• Track training effectiveness through assessments and follow-ups.
• Collaborate with external trainers or institutes for specialized programs.

5. HR Operations & Compliance:

• Maintain accurate employee records, attendance, leave management, and HR databases.
• Handle payroll inputs and coordinate with the finance team to ensure error-free salary disbursement.
• Ensure compliance with all labor laws, including PF, ESIC, Gratuity, Shops & Establishment Act, POSH, etc.
• Prepare HR MIS reports (attrition, headcount, hiring status) for management review.

6. Employee Engagement & Culture Building:

• Plan and execute engagement initiatives, including festivals, recognition programs, and team activities.
• Build communication channels that promote transparency and trust.
• Conduct regular feedback sessions and employee satisfaction surveys.
• Develop reward & recognition programs for sales achievements, project milestones, and loyalty.

7. Employee Relations & Grievance Handling:

• Act as the go-to HR contact for employee queries and issues.
• Handle grievances, conflicts, and disciplinary actions with sensitivity and fairness.
• Support in exit processes (resignation, clearance, exit interviews) and analyze attrition patterns.

Qualifications & Skills:

• Bachelor's/Master's degree in Human Resources, Business Administration, or related field.
• 5–8 years of HR experience (real estate, construction, or sales-driven industries preferred).
• Strong knowledge of HR operations, talent acquisition, and compliance.
• Hands-on experience in payroll coordination and HRMS tools.
• Excellent communication, interpersonal, and conflict resolution skills.
• Ability to multitask, prioritize, and work effectively in a high-pressure environment.
• Strong problem-solving ability with attention to detail.

Key Competencies for Success:

• People-Centric Approach: Builds strong relationships with employees across levels.
• Execution-Oriented: Ability to translate policies into action effectively.
• Confidentiality & Integrity: Maintains discretion in handling sensitive employee matters.
• Business Understanding: Aligns HR practices with real estate sales and operations needs.
• Proactiveness: Anticipates HR challenges and resolves them before escalation.

What We Offer:

• Competitive salary package with performance-based incentives.
• Opportunity to work in a growing and dynamic real estate environment.
• Exposure to both strategic HR initiatives and day-to-day operations.
• Professional growth through structured training and learning opportunities.
• A collaborative, transparent, and supportive workplace culture.