Senior Professional Services Analyst

2 weeks ago


Pune, Maharashtra, India NICE Full time

At NICE, we're driven by a passion for innovation and a commitment to delivering exceptional results. As a key member of our Professional Services team, you'll play a critical role in shaping the future of our organization.

About the Role

We're seeking a highly skilled Professional Services Operations Analyst to join our global team. In this exciting role, you'll have the opportunity to leverage your expertise in ChangePoint PSA, Microsoft Excel, and other tools to drive business growth and success.

Key Responsibilities

  • Develop and maintain high-quality reporting dashboards to provide actionable insights to senior management.
  • Administer ChangePoint PSA, ensuring data integrity and accuracy.
  • Design and deliver ad-hoc reports and analysis to support business decisions.
  • Provide exceptional support to our Professional Services team, including training and onboarding of new employees.
  • Collaborate with cross-functional teams to drive process improvements and optimize business performance.

Requirements

  • Bachelor's degree in Information Technology or related field.
  • Proven expertise in ChangePoint PSA, Microsoft Excel, and other relevant tools.
  • Excellent analytical, organizational, and communication skills.
  • Able to work independently and as part of a global team.
  • Fluency in English is required.

About NICE

NICE is a global leader in AI-powered solutions for enterprise and consumer markets. Our innovative approach to customer experience, workforce optimization, and digital transformation has made us a trusted partner for businesses around the world.

What We Offer

NICE offers a dynamic and supportive work environment, with opportunities for growth and development. We're committed to fostering a culture of innovation, collaboration, and excellence.

How to Apply

If you're passionate about delivering exceptional results and driving business growth, we encourage you to apply for this exciting opportunity.



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