
Business Optimization Specialist
1 week ago
Empower business growth and success by optimizing operational efficiency, improving processes, and ensuring effective stakeholder management.
Key Responsibilities- Conflict Resolution: Apply active listening, empathy, and clear communication to find solutions to disputes and disagreements.
- Delegation: Assign tasks or responsibilities while maintaining accountability for overall outcomes, relying on clear communication and trust in others' capabilities.
- Process Improvement: Drive enhancements through data insights, implementing automation where feasible, and adhering to industry standards.
- Operational Efficiency: Optimize business processes and procedures to reduce costs, boost productivity, and enhance product or service quality.
- Stakeholder Management: Collaborate with internal stakeholders to resolve issues and ensure smooth project delivery.
- Workforce Management Coordination: Coordinate with the WFM team on attendance, leave, unplanned shrinkage, forecasting, and staffing requirements.
- Coaching/Mentoring: Guide, support, and motivate individuals or teams to achieve their goals and objectives.
- Team Engagement: Organize team engagement activities to foster a positive work environment.
- Problem Solving: Break down simple problems, identify potential solutions, and take action to resolve the issue.
- Performance Metrics & Interpretation: Interpret data and effectively communicate findings to stakeholders.
- Effective Communication: Develop and deliver multi-mode communications that convey a clear understanding of unique needs to different audiences.
Requirements
- Excellent conflict resolution, delegation, and process improvement skills.
- Ability to optimize business processes and procedures.
- Strong stakeholder management and workforce coordination skills.
- Effective coaching, mentoring, and team engagement abilities.
- Proven problem-solving and performance metrics interpretation skills.
- Excellent communication and interpersonal skills.
What We Offer
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
- The chance to make a real impact and drive business success.
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