Cloud Contact Center Solutions Engineer

2 days ago

Rajahmundry, Andhra Pradesh, India beBeeContactCenterEngineer Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

The Genesys Cloud Contact Center is seeking a seasoned professional to join their team as an Engineer. The ideal candidate will possess extensive experience in contact center operations and engineering, with a strong understanding of cloud-based solutions.

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  • This role involves designing and engineering functions, establishing standards and blueprints for Genesys Cloud solutions, and supporting development and implementation activities.
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Key responsibilities include:

  • Designing and engineering functions: Establish and document standards and blueprints for Genesys Cloud solutions. Support development and implementation activities to ensure new functionality aligns with standards and blueprints.
  • Operations and maintenance: Work with suppliers to manage operational run, enhancements, and platform changes. Support operational functions including change, problem, and incident management.
  • Supplier management: Monitor and manage the delivery of services provided by suppliers to ensure they meet contractual obligations and performance standards.
  • IT stakeholder engagement: Support integrations, governance processes, and architecture/design with internal IT stakeholders.
  • Stakeholder engagement: Share knowledge and best practices with country representatives and serve as a technical escalation resource where additional expertise is required.
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To succeed in this role, you will need:

  • A minimum of 3-5 years of experience working with Genesys Cloud contact center solutions.
  • Genesys Certified Professional (GCP) or equivalent certifications are highly desirable.
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
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You will be expected to demonstrate expertise in:

  • Genesys Cloud tools including Architect, Agent Scripter, and CLI.
  • Experience with JSON, RegEx, and restful API/web services.
  • Designing, creating, and managing table-driven and dynamic workflows.

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