Program Support Specialist

2 days ago

Solapur, Maharashtra, India beBeeSpecialist Full time ₹ 60,00,000 - ₹ 1,00,00,000
Program Support Specialist

We are seeking a skilled Program Support Specialist to join our team. This individual will play a key role in ensuring the smooth delivery of our programs.

Key Responsibilities:

  • Respond to inquiries from learners across various communication channels, providing timely and accurate resolutions to enhance learner satisfaction.
  • Coordinate with internal teams to manage program timelines and address learner concerns efficiently.
  • Identify and implement improvements to enhance program delivery and learner experience.
  • Ensure all communications meet quality standards and brand guidelines.
  • Process applications, ensure eligibility, and maintain timely, accurate admissions workflows.
  • Handle inquiries related to enrollment, payments, refunds, deferments, course access, and certificates across various channels.
  • Cross-functional coordination with Marketing, Finance, Sales, and Program Support teams to address participant issues effectively.
  • Meet key performance metrics like QA, CSAT, and SLA while ensuring a high-quality participant experience.

Qualifications:

  • Exceptional Spanish/Portuguese and English communication skills (written and verbal) are mandatory.
  • Willingness to work night shifts and manage all communication channels.
  • Bachelor's degree preferred.
  • Prior experience in a customer service or learner support role.
  • Familiarity with LMS, digital learning tools, or CRM platforms is a plus.
  • Ability to thrive in a fast-paced environment and adapt to evolving processes.
  • Strong multitasking ability and attention to detail.

About Us:

At Emeritus, we value diversity, equity, and inclusion. We welcome applicants from diverse backgrounds and perspectives.

As an equal employment opportunity employer, we prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

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