Microsoft Teams Engineer

1 day ago


Hyderabad, Telangana, India Evoke HR Solutions Full time

About Evoke HR Solutions: We are a leading provider of innovative human resource solutions, with a strong focus on delivering exceptional results. Our team is comprised of highly skilled and dedicated professionals who are passionate about making a positive impact in the lives of our clients and employees.

Job Overview

We are seeking an experienced Microsoft Teams Engineer to join our team as a Unified Communications Specialist. This role will be responsible for managing and configuring Microsoft Teams environments according to business requirements, as well as overseeing voice-related projects, including implementation and troubleshooting.

Key Responsibilities:
  • MS Teams Administration: Manage and configure Microsoft Teams environments according to business requirements.
  • Cisco WebEx Unity: Hands-on experience with Cisco WebEx Unity for voice solutions and collaboration.
  • Voice Projects: Oversee voice-related projects, including implementation and troubleshooting.
  • Call Quality Troubleshooting: Use diagnostic tools and the Call Quality Dashboard to troubleshoot user call quality issues.
  • Reports Management: Generate and manage reports from the Microsoft Teams Admin Center.
  • Emergency Services: Provision and maintain systems for emergency 911 services for office voice terminations.
  • PSTN & DID Management: Work with Masergy for PSTN-related issues, assign Direct Inward Dialing (DID) numbers, and manage address and voice numbering plans per E-164 dialing schemes.
  • SBC Management: Manage trunk utilization and certificate management within the Teams Admin Center.
  • Call Routing: Configure and manage call queues, auto-attendants, and update knowledge base documents.
  • Vendor Management: Collaborate with Masergy and other vendors for service provider-related issues.
  • Monitoring: Monitor trunk utilization, PSTN usage, and Teams Admin Center for quality issues.
Requirements:
  • Strong troubleshooting and diagnostic skills.
  • Project management experience including tracking, collaboration, meetings, and vendor management.
  • Ability to work extended hours based on project needs.
Desired Skills and Qualifications:
  • Experience: 5 to 8 years in MS Teams administration, voice projects, and troubleshooting.
  • Technical Expertise:
    • Strong hands-on experience with MS Teams and Cisco WebEx Unity.
    • Proficiency in managing PSTN, SBC, and emergency services provisioning.
    • Familiarity with the Call Quality Dashboard and Teams Admin Center.
    • Experience in managing DIDs, call queues, auto-attendants, and trunk certificates.
  • Soft Skills:
    • Dynamic, adaptable, and able to work under pressure.
  • Certifications:


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