Microsoft Teams Engineer
1 day ago
About Evoke HR Solutions: We are a leading provider of innovative human resource solutions, with a strong focus on delivering exceptional results. Our team is comprised of highly skilled and dedicated professionals who are passionate about making a positive impact in the lives of our clients and employees.
Job OverviewWe are seeking an experienced Microsoft Teams Engineer to join our team as a Unified Communications Specialist. This role will be responsible for managing and configuring Microsoft Teams environments according to business requirements, as well as overseeing voice-related projects, including implementation and troubleshooting.
Key Responsibilities:- MS Teams Administration: Manage and configure Microsoft Teams environments according to business requirements.
- Cisco WebEx Unity: Hands-on experience with Cisco WebEx Unity for voice solutions and collaboration.
- Voice Projects: Oversee voice-related projects, including implementation and troubleshooting.
- Call Quality Troubleshooting: Use diagnostic tools and the Call Quality Dashboard to troubleshoot user call quality issues.
- Reports Management: Generate and manage reports from the Microsoft Teams Admin Center.
- Emergency Services: Provision and maintain systems for emergency 911 services for office voice terminations.
- PSTN & DID Management: Work with Masergy for PSTN-related issues, assign Direct Inward Dialing (DID) numbers, and manage address and voice numbering plans per E-164 dialing schemes.
- SBC Management: Manage trunk utilization and certificate management within the Teams Admin Center.
- Call Routing: Configure and manage call queues, auto-attendants, and update knowledge base documents.
- Vendor Management: Collaborate with Masergy and other vendors for service provider-related issues.
- Monitoring: Monitor trunk utilization, PSTN usage, and Teams Admin Center for quality issues.
- Strong troubleshooting and diagnostic skills.
- Project management experience including tracking, collaboration, meetings, and vendor management.
- Ability to work extended hours based on project needs.
- Experience: 5 to 8 years in MS Teams administration, voice projects, and troubleshooting.
- Technical Expertise:
- Strong hands-on experience with MS Teams and Cisco WebEx Unity.
- Proficiency in managing PSTN, SBC, and emergency services provisioning.
- Familiarity with the Call Quality Dashboard and Teams Admin Center.
- Experience in managing DIDs, call queues, auto-attendants, and trunk certificates.
- Soft Skills:
- Dynamic, adaptable, and able to work under pressure.
- Certifications:
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