
Hotel Operations Director
2 weeks ago
Job Summary:
A General Manager/Assistant General Manager is required to oversee the effective management of a 35-50 keys hotel/hostel, responsible for supervising various functions and human resources.
The ideal candidate will have extensive work experience in the hospitality industry, with a strong understanding of hotel operations, including front desk, housekeeping, F&B, engineering, etc.
Key Responsibilities:
- Supervising and managing multiple facets of hotel operations, including front office, housekeeping, human resource management, F&B, guest experience, R&M & engineering, security & safety, etc.
- Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality.
- Handling and resolving escalations and grievances.
- Managing P&L and cost-effectiveness while ensuring high service quality.
- Motivating, mentoring and aligning staffs.
- Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship.
Qualifications:
- Hospitality graduate/post-graduate or diploma in hospitality.
- Min. 5 years of experience in a hotel, hostel, guest house, etc.
- Extensive operational knowledge of hotel operations.
- Outstanding communication, interpersonal & time-management skills.
- Flexible to relocate anywhere in southern India.
- High attention to detail.
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