City Operations Director

2 weeks ago

Pushkar, Rajasthan, India beBeeOperations Full time ₹ 30,00,000 - ₹ 40,00,000

City Operations Director Job

We are seeking a highly skilled City Operations Director to lead our city-wide operations. This role involves managing ground staff and last mile operations, analyzing processes to improve customer satisfaction metrics and service efficiency.

Key Responsibilities:
  • Operational Leadership: Manage city-wide operations to ensure on-time delivery of services to customers.
  • Last Mile Operations Management: Oversee end-to-end ground staff and last mile operations, including deployment, training, uptime, servicing, and utilization.
  • Process Analysis and Improvement: Analyze processes and procedures to identify improvements for customer satisfaction metrics, cost reduction, and service efficiency.
  • Network Design: Design an optimized instant-delivery network to reduce delivery timelines and increase efficiency.
  • Team Leadership: Build scalable processes that expand the value proposition and can be replicated in top cities across the country.
  • Performance Monitoring: Develop performance monitoring metrics by tracking key performance indicators (KPIs) such as on-time delivery, service breaches, lost orders, cost per service, etc.
  • Talent Acquisition: Lead teams of hub executives and recruiters.
  • Cross-Functional Collaboration: Collaborate with cross-functional teams to drive innovation and continuous improvements in technology and algorithms used by the operations team.
Requirements:
  • Experience: 10-14 years of experience driving business and last mile operations.
  • Operations Management: Experience handling operations P&L, large grey collar teams, and complex ground operations.
  • Data Analysis: Excellent data and analytical skills to own performance metrics.
  • Languages: Fluency in English, Hindi, and Marathi.

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