Learning Management System Administrator

Key Responsibilities

• Course Publishing & Content Management:
  • Publish learning courses, curricula, and learning paths within a Learning Management System (LMS)
  • Ensure proper course categorization, tagging, and metadata for optimal searchability and reporting
  • Manage course enrollment processes, prerequisites, and completion requirements
  • Coordinate SCORM, xAPI, and other content package uploads and testing
  • Maintain course catalogs and ensure content accuracy and currency
  • Troubleshoot technical issues related to course functionality and user access
• Quality Assurance:
  • Conduct quality assurance of content assets that are requested to load in the LMS
  • Ensure quality standards are adhered to
• Learning Administration:
  • Administer user accounts, roles, and permissions within the LMS
  • Monitor learner progress and completion rates across all courses and programs
  • Generate and analyze learning analytics reports to track engagement and effectiveness
  • Manage compliance training requirements and automated notifications
  • Support learners with technical issues and platform navigation
  • Coordinate with IT and vendor support for system maintenance and updates
  • Maintain learning records and ensure data integrity within the system
• Strategic Learning Support:
  • Collaborate with learning and development teams to align LMS capabilities with organizational learning objectives
  • Provide recommendations for platform optimization and feature utilization
  • Support the evaluation and implementation of new learning technologies and integrations
  • Assist in developing learning governance policies and standard operating procedures
  • Participate in vendor meetings and platform upgrade planning

Job Requirements:

Required Qualifications:

• Bachelor's degree
• 2+ years of experience with Learning Management Systems, preferably
• 2+ years of project management experience, preferably in learning and development contexts
• Experience with e-learning content development and SCORM standards

Technical Skills:

• Proficiency in platform administration and configuration
• Understanding of learning standards
• Experience with content authoring tools or similar
• Strong analytical skills with experience in learning analytics and reporting
• Familiarity with HTML and basic web technologies
• Project management software proficiency or similar

Core Competencies:

• Strong project management and organizational skills
• Excellent communication and stakeholder management abilities
• Problem-solving mindset with attention to detail
• Ability to work independently and manage multiple concurrent projects
• Customer service orientation with focus on learner experience
• Change management and process improvement capabilities

Preferred Qualifications:

• Project Management Professional certification or similar
• Cornerstone OnDemand certification or other LMS certifications
• Experience with learning content development methodologies ADDIE, SAM, etc.
• Background in instructional design or adult learning principles

Performance Metrics:

• Course publishing accuracy and timeliness
• Learner satisfaction scores and platform adoption rates
• Project delivery success rates and adherence to timelines
• System uptime and technical issue resolution times
• Content development project ROI and quality metrics
• Compliance training completion rates and reporting accuracy

Job Summary

This role is responsible for managing learning content end-to-end within a Learning Management System. The ideal candidate will have experience with Learning Management Systems, project management, and e-learning content development. They should be proficient in platform administration and configuration, have strong analytical skills, and excellent communication and stakeholder management abilities.

About the Role

The Learning Management Specialist is responsible for ensuring seamless course delivery, effective learning administration, and successful content development initiatives. They will collaborate with learning and development teams to align LMS capabilities with organizational learning objectives, provide recommendations for platform optimization and feature utilization, and support the evaluation and implementation of new learning technologies and integrations.

Responsibilities

• Course Publishing & Content Management:
  • Publish learning courses, curricula, and learning paths within a Learning Management System
  • Ensure proper course categorization, tagging, and metadata for optimal searchability and reporting
  • Manage course enrollment processes, prerequisites, and completion requirements
  • Coordinate SCORM, xAPI, and other content package uploads and testing
  • Maintain course catalogs and ensure content accuracy and currency
  • Troubleshoot technical issues related to course functionality and user access
• Quality Assurance:
  • Conduct quality assurance of content assets that are requested to load in the LMS
  • Ensure quality standards are adhered to
• Learning Administration:
  • Administer user accounts, roles, and permissions within the LMS
  • Monitor learner progress and completion rates across all courses and programs
  • Generate and analyze learning analytics reports to track engagement and effectiveness
  • Manage compliance training requirements and automated notifications
  • Support learners with technical issues and platform navigation
  • Coordinate with IT and vendor support for system maintenance and updates
  • Maintain learning records and ensure data integrity within the system
• Strategic Learning Support:
  • Collaborate with learning and development teams to align LMS capabilities with organizational learning objectives
  • Provide recommendations for platform optimization and feature utilization
  • Support the evaluation and implementation of new learning technologies and integrations
  • Assist in developing learning governance policies and standard operating procedures
  • Participate in vendor meetings and platform upgrade planning