ServiceNow Technical Lead

2 days ago

Anand, Gujarat, India beBeeServicenow Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

Job Title: ServiceNow Lead

Job Summary:

A ServiceNow administrator with a strong technical background is required to oversee the day-to-day operations of our ServiceNow instance. The ideal candidate will possess extensive knowledge and experience in configuring business rules, client scripts, ACLs, catalog items, approval workflows, dynamic forms, SLAs, domain separation, scoped apps, data import/export, and UI policies.

Key responsibilities include integrating ServiceNow with third-party systems, setting up and tracking key performance indicators such as ticket volumes, deflection rates, module usage, and SLA performance. Additionally, the successful candidate will have experience in leading instance upgrades, patch management, and clone processes.

Furthermore, the candidate should have excellent collaboration skills with HR, IT, and Facilities teams to define and streamline workflows, and experience in audit preparation, compliance documentation, and training L1/L2 teams.

The successful candidate will be responsible for:

  • Configuring and maintaining ServiceNow instance
  • Developing and implementing business rules and scripts
  • Designing and deploying approval workflows and dynamic forms
  • Managing SLAs and domain separation
  • Leading instance upgrades and patch management
  • Collaborating with cross-functional teams to define and streamline workflows

We offer a competitive salary and benefits package, including professional development opportunities, to support the growth and success of our team members.

If you are a motivated and experienced ServiceNow administrator looking for a new challenge, please submit your application.

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