Senior Enterprise Cloud Services Manager

4 days ago

Pune, Maharashtra, India beBeeCloudOperations Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Title: Cloud Operations Manager

As a key member of our cloud operations team, you will be responsible for delivering exceptional customer experiences to our cloud customers. This involves managing and delivering application operations services at SAS for hosted customers.

You will work closely with global product R&D, technical support, and CIS teams to drive customer satisfaction and ensure service quality across all our SAS cloud-hosted and remote-managed service environments.

As an active member of the Pune SAS Cloud leadership team, you will lead the application operations team with training, expertise, mentoring, and best practices related to enterprise application technology, architecture, and support.

Key responsibilities include:

  • Manage and deliver Application Operations services at SAS for hosted customers
  • Manage and develop highly motivated operations engineers
  • Handle escalations and assist in creating RCAs to plan for future prevention and service improvements
  • Hire and retain outstanding talent focused on customer delivery and support

Strong problem-solving skills, attention to detail, and accuracy are crucial. Additionally, you should be able to do performance evaluations, manage, track, and prioritize escalations and incidents to deliver application services within stipulated SLAs.

A bachelor's degree in engineering, preferably in computer science, computer applications, or a related discipline, is required. Overall, 11 years of experience as an individual technical contributor, managing and supporting enterprise software environments, is essential.

Talent acquisition, coaching, development, succession, and proven ability to foster an environment of positive employee engagement and trust in a globally distributed organization are also key requirements.

Required skills and qualifications:

Requirements:
  • Bachelor's degree in engineering, preferably in computer science, computer applications, or a related discipline
  • 11 years of experience as an individual technical contributor, managing and supporting enterprise software environments
  • Talent acquisition, coaching, development, succession, and proven ability to foster an environment of positive employee engagement and trust in a globally distributed organization
  • Ability to manage, track, and prioritize escalations and incidents to deliver application services within stipulated SLAs
  • Problem-solving skills, attention to detail, and accuracy
  • Good knowledge of SaaS, CI/CD, scripting languages (Bash, Perl, Python, PowerShell), authentication techniques, and their integration

At SAS, we look for the total candidate – technical skills, values fit, relationship skills, problem solvers, good communicators, and innovators who can contribute to our core values and make us a great place to work.

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