Training Specialist

3 weeks ago


Bengaluru, Karnataka, India MSI Services Pvt Ltd Full time

Roles and Responsibilities



  • Training Process Management – Implement a 2-day onboarding process for new hires to introduce MSI history, company overview, BPO processes, and basic business communication.
  • Conduct assessments for new hires after a week of onboarding to evaluate their understanding and upload the assessment to their training log.
  • Maintain the training portal by creating and uploading training content, cleaning up training items, and creating process manuals for all BPO teams.
  • Training Coordination – Organize and create cross-training sessions within MSI BPO teams, assign and coordinate refresher trainings, product-based trainings, and other trainings.
  • Develop and maintain various aspects of the business, including MSI Services website and internal MSI BPO links (process manuals, contact lists, reporting times, and MSI BPO events calendar).
  • Collaborate with the IT team to enhance applications and provide feedback on bugs and errors.
  • Perform additional duties as required.

Desired Candidate Profile



  • Graduate or postgraduate degree in any field with 1-2 years of experience in delivering training.
  • Strong attention to detail and ability to learn quickly.
  • Basic knowledge of popular Microsoft Office programs, including PowerPoint, Excel, and Word.
  • Excellent written and verbal communication skills to create content and prepare reports.
  • Ability to work independently and in a team environment.
  • Demonstrate sound work ethics and flexibility to work in shifts.

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