Retail Training Specialist

2 weeks ago

Cochin, Kerala, India beBeeRetail Full time ₹ 12,00,000 - ₹ 15,00,000
Regional Retail Trainer

We are seeking a highly skilled Regional Retail Trainer to join our team. This role is responsible for delivering, implementing, and reinforcing training programs across multiple stores in a specific region.

The successful candidate will serve as the link between our Retail Training Head and Store-Level Training Champions, ensuring store teams receive effective training on customer experience, sales techniques, and product knowledge.

Key Responsibilities:

  • Training Delivery & Facilitation
    • Conduct engaging training workshops for store teams on customer service, product knowledge, and sales techniques.
    • Implement role-playing exercises, simulations, and on-the-job coaching.
    • Deliver real-time feedback to employees to improve performance.
  • Onboarding & Development
    • Work closely with Store Managers and Store Champions to onboard new hires quickly and effectively.
    • Assist in leadership development to create a pipeline of high-performing employees.
  • Performance Monitoring & Feedback
    • Track training effectiveness using KPIs such as NPS, conversion rates, and customer feedback.
    • Conduct one-on-one coaching and team feedback sessions to address skill gaps.
    • Help stores achieve their sales and customer service goals.
  • Store Visits & Training Audits
    • Visit stores regularly to observe customer interactions and provide real-time coaching.
    • Conduct store training audits to ensure consistency and adherence to company standards.
    • Identify top-performing employees and recommend them for promotions or advanced training programs.

Required Skills & Qualifications:

  • Experience: 5+ years in retail training, sales training, or customer experience coaching.
  • Retail Expertise: Deep knowledge of customer service, sales psychology, and product positioning.
  • Training & Facilitation: Strong ability to deliver engaging, hands-on training sessions.
  • Coaching & Mentorship: Passion for developing frontline employees and motivating store teams.
  • Communication Skills: Ability to engage, inspire, and guide retail associates at different skill levels.
  • Travel Flexibility: Willingness to travel to multiple stores within the assigned region.

Benefits:

  • Direct impact on enhancing our in-store customer experience.
  • Opportunity to work in a dynamic, fast-paced retail environment.
  • Competitive salary, performance bonuses, and growth opportunities within our retail training team.

Others:

Our hiring team will review your application and should we find your background to be a fit for this role, we will be in touch. If you don't get a response from our team within seven days, please know that your profile may not be a match for our current requirements.

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