Servicenow Developer | IT Business Systems Analyst

4 weeks ago


India Genpact Full time

We are seeking a highly skilled Servicenow Developer to join our team in Noida. The ideal candidate will have a minimum of 5 years of experience in Servicenow development and a strong understanding of ITIL processes.

The role involves participating in the full software development life cycle, including analysis, design, coding, testing, training, and operational support for Servicenow.

Key responsibilities include:

  • Developing, configuring, and administering Servicenow workflows to support business processes
  • Project and people management skills, with good customer handling abilities
  • Supporting business development and providing solutions to customers' requirements
  • Analyzing problems and working towards technical solutions
  • Creating scripts to automate routine tasks using Servicenow functionality
  • Being proficient in various Servicenow modules, including CSM, ITSM, ITOM, and CMDB
  • Configuring and customizing the Servicenow system, including workflows
  • Providing general support, administration, and maintenance of the Servicenow platform
  • Managing platform lifecycle and monitoring ServiceNow Discovery processes
  • Performing user account administration and governance
  • Developing custom reports for end-users
  • Providing backup to other team members as needed

This is a blend of Business Analysis and Systems Analysis work involving acting as a liaison between business/end users and IT systems development teams.

In this role, you will identify and analyze business needs, conduct requirements gathering, and define scope and objectives. You will make recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology.

Researching business requirements and documenting relationships between application system components is also essential.

Around ₹1,200,000 per year is estimated salary based on the job description, location, and industry standards.



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