Retail Training Specialist

2 weeks ago

Dombivli, Maharashtra, India beBeeDevelopment Full time ₹ 80,00,000 - ₹ 1,20,00,000
Training Development Specialist

We are seeking a skilled Training Development Specialist to join our team. This role is responsible for delivering, implementing, and reinforcing training programs across multiple locations.

This position serves as the link between our training department and store-level teams, ensuring they receive effective training on customer service, sales techniques, and product knowledge.

Main Responsibilities:
  • Training Delivery & Facilitation
  • • Design and deliver engaging training workshops for store teams on customer experience, product knowledge, and sales techniques.
  • • Implement role-playing exercises, simulations, and on-the-job coaching.
  • • Provide real-time feedback to employees to improve performance.
  • Onboarding & Development
  • • Work closely with store managers and trainers to onboard new hires quickly and effectively.
  • • Assist in leadership development to create a pipeline of high-performing employees.
  • Performance Monitoring & Feedback
  • • Track training effectiveness using key performance indicators such as NPS, conversion rates, and customer feedback.
  • • Conduct one-on-one coaching and team feedback sessions to address skill gaps.
  • • Help stores achieve their sales and customer service goals.
  • Store Visits & Training Audits
  • • Visit stores regularly to observe customer interactions and provide real-time coaching.
  • • Conduct store training audits to ensure consistency and adherence to our standards.
  • • Identify top-performing employees and recommend them for promotions or advanced training programs.
What We Offer:
  • A direct impact on enhancing our in-store customer experience.
  • The opportunity to work in a dynamic, fast-paced retail environment.
  • A competitive salary, performance bonuses, and growth opportunities within our retail training team.

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