Full Time Customer Service Representative

4 days ago


Chennai, Tamil Nadu, India beBeeCustomer Full time ₹ 1,50,000 - ₹ 2,00,000

Customer Service Representative Opportunity

We are seeking a Customer Service Representative to join our team on a permanent basis in Chennai. The ideal candidate will have excellent communication skills and be able to provide exceptional customer service.

  • Key Responsibilities:
  • Deliver positive client experiences through effective communication, issue resolution, and problem-solving
  • Liaise with clients of diverse backgrounds and needs, including children, young adults, and individuals with complex requirements
  • Perform administrative duties, such as booking appointments, processing claims, data entry, and maintaining payment records
  • Identify client needs and offer technical advice on hearing aid devices and services repairs (training provided)
  • Guide patients to treatment locations and inform them about clinical procedures and preparation requirements
  • Minor hearing aid repairs and management of repairs (training provided)
  • Assist clinicians with appointment management and clinical services
  • Process electronic payments and daily settlement activities using company software
  • Complete administrative tasks, including monthly reports and checks

Required Skills and Qualifications

  • Previous experience in providing customer-focused service is advantageous
  • Intermediate/advanced level computer literacy with Microsoft Office skills
  • Strong interpersonal and communication skills (written and oral) with the ability to care for people
  • Able to work independently and collaboratively, with a flexible approach to work and the ability to accept responsibility

Benefits

The successful candidate can expect a competitive salary range of INR 15,000 – 20,000 per month (based on experience) + bonuses

About Us

Our organization is dedicated to enhancing hearing health across India by working with the latest technology. We focus on creating a diverse and inclusive culture that encourages individual expression and innovation. If you share our values and ambition, apply now



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