Customer Service Ambassador

6 days ago

Borivli, Maharashtra, India beBeeExecutive Full time ₹ 2,50,000 - ₹ 5,00,000
Job Description

We are seeking a highly skilled Front Office Executive to join our team.

  • Process all guest check-ins, verifying guest identity, form of payment, assigning room and activating/issuing room key.
  • Set up accurate accounts for each guest according to their requirements.
  • Enter Marriott Rewards information.
  • Ensure rates match market codes, document exceptions.
  • Secure payment prior to issuing room key, verify/adjust billing.
  • Compile and review daily reports/logs/contingency lists.
  • Complete cashier and closing reports.
  • Supply guests with directions and property information.
  • Accommodate guest requests, contacting appropriate staff if necessary.
  • Follow up to ensure requests have been met.
  • Process all payment types, vouchers, paid-outs and charges.
  • Balance and drop receipts.
  • Count and secure bank at beginning and end of shift.
  • Obtain manual authorizations and follow all Accounting procedures.
  • Notify Loss Prevention/Security of any guest reports of theft.
Required Skills and Qualifications

Our ideal candidate will possess the following skills and qualifications:

  • High school diploma or G.E.D. equivalent.
  • At least 1 year of related work experience.
  • At least 1 year of supervisory experience.
Benefits

The benefits of working with us include:

  • A competitive salary and benefits package.
  • Opportunities for career advancement.
  • A dynamic and supportive work environment.
Others

As a Front Office Executive, you will be responsible for:

  • Welcoming and acknowledging guests.
  • Anticipating and addressing guests' service needs.
  • Assisting individuals with disabilities.
  • Thanking guests with genuine appreciation.
  • Speaking using clear and professional language.
  • Preparing and reviewing written documents accurately and completely.
  • Answering telephones using appropriate etiquette.

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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