Senior Technical Solutions Specialist
4 weeks ago
Job Summary:
As a Senior Technical Solutions Specialist at Gentrack, you will be responsible for designing and delivering technically appropriate solutions to our customers in projects, adhering to enterprise and application architecture principles. Your main tasks and responsibilities will include the management of the technical aspects of project delivery, technical architecture and review of solutions proposed by project delivery teams, and producing architecture and design artefacts as deliverables to the project scope.
Main Responsibilities:
- Operational: Manage the technical aspects of project delivery, provide effective analysis, design, programming, and testing in the production of large software implementations.
- Technical Architecture: Review and propose solutions to project delivery teams.
- Project Delivery: Produce architecture and design artefacts as deliverables to the project scope.
Leadership and Collaboration:
- Motivate and support project delivery teams.
- Lead and mentor team members at all levels to promote and develop strong technical expertise and practices across Gentrack's professional services.
Financial Management:
- Assist in maintaining and improving staff recovery levels (productivity) on projects.
- Protect project budgets by adhering to project scope and ensuring solutions are appropriate and efficient.
Customer Service:
- Contribute towards long-term business relationships between Gentrack and customers.
- Promote Gentrack's products and solutions to customers and endorse best practice amongst the Gentrack user group.
Compliance and Quality:
- Review solutions for compliance to product architecture and document outcomes.
- Support the internal quality and control requirements defined by company policy.
Additional Responsibilities:
- Be capable and available to handle pressure situations, including on-call and out-of-hours incidents.
- Travel domestically and internationally as required.
Key Relationships:
- Internal Relationships: Analyst Programmers, Systems Analysts, Solution Architects, Project Managers/Directors, Test Analysts, Business Analysts, Product Team Representatives.
- External Relationships: Business Analysts, End Users, Project Managers, Project Stakeholders, Solutions Architects, Technical Analysts, and Developers.
Requirements:
- Minimum 8 years' experience in technical leadership of large implementation projects.
- Enterprise solutions in software development.
- SDLC and Project Methodologies.
- Knowledge in BSS domain, SQL, and API exposure.
Personal Attributes:
- High energy level and work ethic.
- Methodical problem-solving and analysis skills.
- Attention to detail and complex problem-solving.
- Customer-focused.
- Mentorship and coaching.
Qualifications and Education:
- Bachelor Degree, ICT or similar.
Specialised Skills:
- Programming and technical design ability.
- Technical specification writing.
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