
Technical Operations Specialist
2 weeks ago
Job Title: Service Manager
About the Role:- Leads and manages service operations for customers in the press part tooling industry.
- Ensures timely execution of Annual Maintenance Contracts (AMCs).
- Resolves customer complaints with a proactive and solution-oriented approach.
- Cross-functionally coordinates across departments for seamless service delivery.
- Guides and mentors service engineers and technicians to enhance performance.
- Maintains compliance with pharmaceutical engineering standards and safety protocols.
- Drives continuous improvement in service quality and customer satisfaction.
- Collaborates with sales and R&D teams for customer feedback and product enhancements.
- Bachelor's degree in Mechanical Engineering or a related field.
- 8-10 years of experience in Pharmaceutical Engineering/Tooling industry.
- Strong leadership and team management skills, with excellent communication capabilities.
- Troubleshooting and technical support expertise.
- Audits and regulatory compliance experience.
- Opportunities for professional growth and development.
- Collaborative work environment with cross-functional teams.
- Challenging projects that drive innovation and excellence.
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