Technical Operations Specialist

2 weeks ago


Palakkad, Kerala, India beBeeServiceManager Full time ₹ 60,00,000 - ₹ 1,20,00,000

Job Title: Service Manager

About the Role:
  • Leads and manages service operations for customers in the press part tooling industry.
  • Ensures timely execution of Annual Maintenance Contracts (AMCs).
  • Resolves customer complaints with a proactive and solution-oriented approach.
  • Cross-functionally coordinates across departments for seamless service delivery.
  • Guides and mentors service engineers and technicians to enhance performance.
  • Maintains compliance with pharmaceutical engineering standards and safety protocols.
  • Drives continuous improvement in service quality and customer satisfaction.
  • Collaborates with sales and R&D teams for customer feedback and product enhancements.
Requirements:
  • Bachelor's degree in Mechanical Engineering or a related field.
  • 8-10 years of experience in Pharmaceutical Engineering/Tooling industry.
  • Strong leadership and team management skills, with excellent communication capabilities.
  • Troubleshooting and technical support expertise.
  • Audits and regulatory compliance experience.
Why You'll Thrive:
  • Opportunities for professional growth and development.
  • Collaborative work environment with cross-functional teams.
  • Challenging projects that drive innovation and excellence.


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