Quality Specialist
1 week ago
We are seeking a highly skilled Quality Specialist to join our team at ADCI HYD 13 SEZ. As a Quality Specialist, you will be responsible for ensuring the highest quality standards in our operations.
Key Responsibilities:- Fluency in French is required, with a B2.2 proficiency level.
- Listen to calls in French and transcribe them into professional English.
- Translate content from French to English and vice versa.
- Analyze basic case-level inputs and identify predictors/causes of business-related problems.
- Improve delivery/customer experience by case-level corrections.
- Identify and uncover areas of opportunity and highlight them to managers.
- Collaborate with intra-space resources as needed to ensure efficiency and effectiveness of programs.
- Perform root-cause analyses when needed, subject to availability of data.
- Bachelor's degree.
- Fluency in French.
- 10-24 months of work experience.
- Good communication skills.
- Proficiency in Advanced Excel (pivot tables, vlookups).
- Demonstrated ability to work in a team in a dynamic environment.
- Logistics background and lean/six sigma training.
- Proficient in SQL.
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