Quality Specialist

1 week ago


Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time
Job Title: Quality Specialist

We are seeking a highly skilled Quality Specialist to join our team at ADCI HYD 13 SEZ. As a Quality Specialist, you will be responsible for ensuring the highest quality standards in our operations.

Key Responsibilities:
  • Fluency in French is required, with a B2.2 proficiency level.
  • Listen to calls in French and transcribe them into professional English.
  • Translate content from French to English and vice versa.
  • Analyze basic case-level inputs and identify predictors/causes of business-related problems.
  • Improve delivery/customer experience by case-level corrections.
  • Identify and uncover areas of opportunity and highlight them to managers.
  • Collaborate with intra-space resources as needed to ensure efficiency and effectiveness of programs.
  • Perform root-cause analyses when needed, subject to availability of data.
Requirements:
  • Bachelor's degree.
  • Fluency in French.
  • 10-24 months of work experience.
  • Good communication skills.
  • Proficiency in Advanced Excel (pivot tables, vlookups).
  • Demonstrated ability to work in a team in a dynamic environment.
Preferred Qualifications:
  • Logistics background and lean/six sigma training.
  • Proficient in SQL.


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