Quality Assurance Specialist

4 days ago


Hyderabad, Telangana, India Teleperformance Full time

Job Summary:

We are seeking a highly skilled Quality Assurance Specialist to join our team at Teleperformance. As a Quality Assurance Specialist, you will be responsible for auditing transactions, understanding process improvements, and reporting quality scores.

Key Responsibilities:

  • Audit transactions to ensure compliance with process guidelines
  • Participate in process improvement initiatives to enhance quality
  • Report quality scores on a daily, weekly, and monthly basis
  • Manage QA work in line with the BEST Quality Framework
  • Participate in calibration processes with fellow QA's
  • Conduct analysis for errors and provide process insights

Requirements:

  • Graduate/Undergraduate degree from a recognized university
  • At least 1 year of collection experience
  • DRA certified

What We Offer:

Salary up to 4LPA, collection background, and a dynamic work environment.



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