Operations Excellence Professional

6 days ago

Kozhikode, Kerala, India beBeeoperations Full time ₹ 18,00,000 - ₹ 25,00,000
Job Title: Assistant Operations Manager

We are seeking an experienced and skilled Assistant Operations Manager to join our team. As a key member of our operations group, you will be responsible for supervising and leading a team of Team Leads and associates to meet all Service Level Agreements (SLAs) relative to any and all functions in the Department.

Key Responsibilities:

  • Supervise and lead a group of Team Leads and associates to meet all SLAs relative to any and all functions in the Department
  • Maintain daily, weekly and monthly production reports
  • Drive customer experience metrics
  • Meet all key SLAs and Key Performance Indicators (KPIs)
  • Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projects
  • Provide recommendations for strategies and process improvements to add value to teams and clients
  • Coordinate with other internal support teams to ensure seamless production by the operations team

Requirements:

  • Good Analytical and Logical Skills
  • Good knowledge of MS Office
  • Team Leading Skills
  • Mentoring and motivating skills
  • Coaching and feedback skills
  • Positive attitude
  • Flexibility to work in shifts
  • Confident
  • Energetic and Enthusiastic

Benefits:

We offer a competitive compensation package and a range of benefits to support your career growth and well-being. Our company follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through official channels.

Contact Details:

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