Operational Excellence Specialist

2 days ago


Kozhikode, Kerala, India beBeeWorkforce Full time ₹ 12,00,000 - ₹ 13,00,000

Job Title: Assistant Manager / Deputy Manager - Workforce Management (WFM)

We are seeking a seasoned professional with expertise in workforce planning, capacity management, forecasting, and scheduling to drive operational efficiency.

  • Develop and implement strategic workforce plans to ensure optimal staffing levels.
  • Monitor real-time adherence, shrinkage, and service levels across business units.
  • Collaborate with operations and leadership teams to provide actionable insights on performance and resource utilization.
  • Conduct trend analysis, create detailed reports, and recommend strategies for improving productivity and efficiency.
  • Ensure compliance with industry best practices and organizational policies.

The ideal candidate will have 5+ years of experience in Workforce Management within a large-scale operations environment.

They will possess strong expertise in forecasting, capacity planning, scheduling, and real-time monitoring, as well as proficiency in WFM tools and MS Excel (advanced level preferred).

Able to effectively collaborate with stakeholders, lead process improvements, excellent analytical, problem-solving, and communication skills are required.

  • Key Performance Indicators (KPIs) include metrics such as employee engagement, customer satisfaction, and operational efficiency.
  • Must be able to analyze complex data sets, identify trends, and develop actionable recommendations.

With a proven track record of driving operational excellence and process improvements, the successful candidate will be a valuable asset to our team.



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