High-Tech Service Specialist

13 hours ago

Delhi, Delhi, India beBeeTechnical Full time US$ 80,000 - US$ 1,20,000
Job Description

Deliver impact with our company as a technical specialist.

As a trusted innovator of business and technology services, we have diverse experts in over 50 countries and a robust partner ecosystem. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.

The primary objective is to ensure zero missed service level agreement (SLA) conditions. This role applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

  • Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational.
  • Performs necessary checks, apply monitoring tools and respond to alerts.
  • Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail.
  • Assists in analysing, assigning, and escalating support calls.
  • Investigates third line support calls assigned and identify the root cause of incidents and problems.
  • Reports and escalates issues to 3rd party vendors if necessary.
  • Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed.
Required Skills and Qualifications
  • Ability to communicate and work across different cultures and social groups.
  • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
  • Ability to maintain a positive outlook at work.
  • Ability to work well in a pressurized environment.
  • Ability to work hard and put in longer hours when it is necessary.
Benefits

We are proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Others

Join us to accelerate your career with equal opportunities.

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