Tech Support Specialist

11 hours ago

Delhi, Delhi, India beBeeCustomerSupport Full time US$ 60,000 - US$ 1,20,000

Our company is a global, team of innovators. We harness engineering excellence and passion to co-create meaningful solutions to complex challenges.

We are data-driven leaders who make a positive impact on our industries and society. If you believe that innovation can bring a better tomorrow closer to today, this might be the right role for you.

This position is about assisting end users with applications problems, system administration issues, or network concerns. As a technical expert, you will diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins.

You will identify and escalate tickets requiring urgent attention and action. Log all contacts and document all the activities and results accurately and completely within the incident management tool.

A strong understanding of customer service principles and experience working in a tech-related field is essential for this role. You should be able to diagnose and resolve a variety of technical issues related to Mac, Windows, Google work space or M365.

The ideal candidate will have a team-oriented mindset and an openness to constructive feedback. Eagerness to learn new technologies and systems is also crucial for success in this position.

About Our Team

At our organization, we champion diversity, equity, and inclusion (DEI). Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings.

We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.

What We Offer

We provide industry-leading benefits, support, and services that look after your holistic health and wellbeing. Flexible arrangements that work for you will be available in certain roles and locations.

We value life balance and offer autonomy, freedom, and ownership as you work alongside talented people. We are always looking for new ways of working that bring out our best.

We are proud to say that we are an equal opportunity employer and welcome all applicants without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic.

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