HCM Payroll Leadership Opportunity

14 hours ago


Lucknow, Uttar Pradesh, India beBeePayroll Full time ₹ 13,00,000 - ₹ 17,50,000

Job Overview

We are seeking a seasoned professional to lead our Payroll Support team in India. This is an exciting opportunity for someone with extensive experience in managing payroll-focused support consultants, driving performance and development, and delivering exceptional support across various Oracle Cloud Payroll and HCM solutions.

About the Role

The successful candidate will be responsible for leading a high-performing team of Payroll and HCM support consultants based in India. Key responsibilities include:

  • Recruitment, onboarding, mentoring, and line management of a team of Payroll and HCM support consultants.
  • Providing hands-on senior-level support as a Oracle Cloud Payroll consultant, resolving complex client issues across Payroll and related modules.
  • Partnering closely with cross-regional teams to build a cohesive support function and align on service processes and client priorities.
  • Serving as a subject matter expert on Oracle Cloud Payroll, providing deep expertise in configuration, processing, troubleshooting, and legislative compliance.
  • Supervising and contributing to quarterly Oracle Cloud release cycles, including impact analysis, regression testing, deployment, and communication of relevant changes to clients.
  • Delivering and coordinating training and knowledge-sharing sessions for team members to support capability growth and process alignment.
  • Troubleshooting and replicating functional issues, escalating to Oracle as needed and maintaining clear, well-documented resolutions.
  • Building and maintaining strong client relationships, ensuring a high level of satisfaction through responsive, proactive support and communication.
  • Driving improvements in support processes, documentation, and internal tooling, helping to establish a scalable, high-performing payroll support model.
  • Reviewing and recommending enhancements from Oracle Cloud updates that would deliver value to clients.
  • Actively contributing to internal knowledge bases and support materials, and championing a culture of continuous improvement.
  • Providing strategic input into the ongoing development and structure of the India Managed Services team.
  • Acting as a key liaison between India and UK teams, ensuring seamless collaboration and shared ownership of outcomes.

Requirements

The ideal candidate will have:

  • Ethical conduct, excellent communication skills, teamwork, customer service orientation, continuous learning, and consulting skills.
  • Experience delivering or supporting UK Payroll, in-depth knowledge of HCM/Payroll processes, configuration, legislation, and reporting, and excellent client-facing communication skills.

Bonus Skills and Experience

Broadening one's skill set with additional Oracle Application experience, familiarity with Oracle Redwood UX and Visual Builder Cloud Service (VBCS), exposure to payroll in different legislative regions, experience working in a multi-regional or global support model, and previous involvement in client onboarding or managed services transition projects would be highly desirable.

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