Hotel Coordinator

6 days ago

Rajahmundry, Andhra Pradesh, India beBeeCustomer Full time ₹ 6,50,000 - ₹ 12,10,000

We are seeking a dedicated Hotel Coordinator to join our team. This role requires strong communication skills, attention to detail, and a passion for delivering exceptional customer service.

Your Key Responsibilities:
  • Assist customers with hotel bookings by sharing property details, availability, and pricing information.
  • Handle calls, messages, and inquiries from potential guests or partners effectively.
  • Manage and update reservation records accurately and in a timely manner.
  • Coordinate with internal teams for booking confirmations and ensure seamless communication.
  • Provide follow-up and support on customer queries and resolve concerns proactively.
  • Maintain daily records of reservations, changes, cancellations, and feedback.
  • Upsell relevant options based on availability and customer needs.
  • Support reservation reporting and contribute to enhancing booking efficiency.
Qualifications:
  • Bachelor's degree in Hospitality, Business Administration, or a related field is required.
  • Proven experience in reservations, sales, or customer service, preferably in the hospitality industry, is essential.
  • Excellent negotiation and communication skills are necessary for success in this role.
  • A strong customer service orientation with a focus on delivering exceptional experiences is crucial.
  • Ability to analyze market trends and adapt pricing strategies accordingly is vital.
  • Proficiency in using reservation management software and tools is required.
  • Detail-oriented individuals with strong organizational and multitasking abilities will thrive in this environment.
  • Team players who can work effectively under pressure will be highly valued.

This is an excellent opportunity for a motivated and detail-oriented individual to join our team and make a meaningful contribution to our hotel operations.

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