Director of System Reliability Engineering

Job Title: Director of System Reliability Engineering

We are seeking a seasoned and accomplished Director of System Reliability Engineering to lead the reliability, scalability, and performance of our critical systems.

As an expert in Site Reliability Engineering, you will play a pivotal role in establishing and implementing SRE practices, leading a team of engineers, and driving automation, monitoring, and incident response strategies. This position combines software engineering and systems engineering expertise to build and maintain high-performing, reliable systems.

• Maintaining high availability and reliability of critical services is essential for our business operations.
• You will define and monitor Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs) to ensure we meet our business requirements.
• Proactively identifying and resolving performance bottlenecks and system inefficiencies will be key to your success.

• Establishing and improving incident management processes and on-call rotations will be crucial for minimizing downtime.
• You will lead incident response and root cause analysis for high-priority outages, driving post-incident reviews and ensuring actionable insights are implemented.
• Developing and implementing automated solutions to reduce manual operational tasks will help streamline our processes.

• Enhancing system observability through metrics, logging, and distributed tracing tools (e.g., Prometheus, Grafana, Elastic APM) will provide valuable insights into our system's performance.
• Optimizing CI/CD pipelines for seamless deployments will ensure that our applications are released quickly and reliably.

Collaboration

• Partnering with software engineering teams to improve the reliability of applications and infrastructure will be essential for our success.
• You will work closely with product/engineering teams to design scalable and robust systems.
• Ensuring seamless integration of monitoring and alerting systems across teams will facilitate effective communication and collaboration.

Leadership & Team Building

• Managing, mentoring, and growing a team of SREs will require strong leadership skills and abilities to inspire and motivate others.
• Promoting SRE best practices and fostering a culture of reliability and performance across the organization will be a top priority.
• Driving performance reviews, skills development, and career progression for team members will ensure their growth and success.

Capacity Planning & Cost Optimization

• Performing capacity planning and implementing autoscaling solutions to handle traffic spikes will ensure that our systems can scale efficiently.
• Optimizing infrastructure and cloud costs while maintaining reliability and performance will require careful planning and execution.

Skills & Qualifications

Required Skills:

• Technical Expertise:
• Experience with cloud platforms (AWS/Azure/GCP) and Kubernetes.
• Hands-on knowledge of infrastructure-as-code tools like Terraform/Helm/Ansible.
• Proficiency in Java.
• Expertise in distributed systems, databases, and load balancing.
• Monitoring & Observability:
• Proficient with tools like Prometheus, Grafana, Elastic APM, or New Relic.
• Understanding of metrics-driven approaches for system monitoring and alerting.
• Automation & CI/CD:
• Hands-on experience with CI/CD pipelines (e.g., Jenkins, Azure Pipelines etc.).
• Skilled in automation frameworks and tools for infrastructure and application deployments.
• Incident Management:
• Proven track record in handling incidents, post-mortems, and implementing solutions to prevent recurrence.

Leadership & Communication Skills:

• Strong people management and leadership skills with the ability to inspire and motivate teams.
• Excellent problem-solving and decision-making skills.
• Clear and concise communication, with the ability to translate technical concepts for non-technical stakeholders.

Preferred Skills:

• Experience with database optimization, Kafka, or other messaging systems.
• Knowledge of autoscaling techniques.
• Previous experience in an SRE, DevOps, or infrastructure engineering leadership role.
• Understanding of compliance and security best practices in distributed systems.

Becoming a part of our team offers numerous opportunities:

• You will drive innovation and improvement in building and scaling reliable systems in a fast-paced environment.
• Work with cutting-edge technologies and influence the evolution of the infrastructure.
• Lead a high-impact team and foster a culture of reliability and innovation.

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