IT Infrastructure Specialist

5 days ago

Tiruchi, Tamil Nadu, India beBeeInfrastructure Full time ₹ 1,00,00,000 - ₹ 1,20,00,000
IT Infrastructure Specialist

We are seeking a highly skilled IT Infrastructure Specialist to join our team. As a key member of our IT Operations Department, you will be responsible for ensuring the smooth operation of our regional coverage and infrastructure management.

Your primary goal will be to act as a point of escalation for daily operational issues, overseeing operational tasks and maintaining proper documentation. You will work closely with our business teams to address any changes or requests for new services, providing support in solving incidents, service requests, and problems.

Key Responsibilities:

  • Act as a point of escalation for daily operational issues.
  • Oversee operational tasks and ensure proper documentation is maintained.
  • Work closely with the business for any changes or requests for new services.
  • Provide support in solving incidents, service requests, and problems.
  • Execute resolution of all incidents and problem enquiries.
  • Ensure continuity in service provision and restore required service in case of disruption.
  • Manage third-party vendors for incident management through to resolution.
  • Check technical conditions of IT equipment and landscape.
  • Maintain & Update systems periodically as required by vendors, compliance, or lifecycle management.
  • Monitor and report on the system's performance and take corrective action when necessary.
  • Provide reporting on an ad-hoc basis.
  • Support with internal office moves, if required.
  • Keep up-to-date documentation and tasks for audit purposes.
  • Play an active role in IT Infrastructure related projects, when needed.
  • Act and take actions as a 1st line support on the Infra team and establish good relationships with members of 2nd and 3rd line support groups.
  • Actively participate in information and knowledge sharing within the team.

Required Skills and Qualifications:

  • A general good working knowledge of Active Directory, Window Server OS (2012 and higher version), Virtualization – Hyper-V, VMWARE, Server hardware - Dell, HP, Storage Devices - Nimble / Alletra, Office 365 / Exchange server Management, Mimecast, OKTA.
  • Experience of working in a Service Desk environment operating within an ITIL framework within a similar position or within the IT sector is beneficial.
  • A passionate, professional, and confident individual with excellent attention to detail and strong written and verbal communication skills.

Education/Professional Qualifications:

Full-time Graduation \ Post Graduation in any Stream, Microsoft Certifications – Windows Servers / O365 / Azure / AWS.

Benefits:

Flexible hybrid working arrangement and birthday leave.

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