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Senior Technical Specialist
2 weeks ago
The successful candidate will lead a team of technical experts, providing IT support and ensuring the smooth operation of application environments and interfaces. This includes diagnosis, resolution, and root cause analysis of issues, as well as identifying and documenting problem workarounds.
Additionally, they will provide support for scheduled release upgrades and deployments, ensure service requests are actioned according to service levels and performance targets, and manage and provide technical support to core business application environments to ensure 24x7 availability.
The ideal candidate will have experience in leading teams, managing projects, and working on cloud-based technologies such as Azure. They will also have strong technical skills, including experience with CI/CD pipelines, automation tools, and database management systems.
Key Accountabilities- Operational Support: Provide operational support and continuous improvement of the infrastructure estate and processes for Development and Test environments.
- Automation: Utilize automation, process efficiency, and appropriate tooling to reduce cycle times and improve reliability, audit, and traceability for all system deployments across multiple applications.
- Process Improvement: Consistently apply and constantly improve process, best practice, and system build standards.
- Team Leadership: Lead a team of technical experts, providing guidance and direction to ensure the team's success.
- 10+ years of IT experience in relevant technologies or engineering teams.
- 5+ years of experience in managing projects, services, and engineering teams working on Cloud (Azure), IaaS, PaaS, and other Infra Provisioning services.
- Bachelor's degree or higher in Computer Science, Computer Engineering, Management Information Systems, and/or equivalent work experience.
- Cloud Fundamentals or advanced cloud/data (Azure cloud preferred) qualification will be an advantage.
- Prior experience in leading teams of platform engineers and supporting large complex 24x7 application environments is essential.
- Opportunity to work on new and emerging technologies.
- Strong experience providing technical support of applications in Azure.
- Strong experience in implementing CI/CD in multi-branch development models.
- Strong experience in optimizing processes using DevOps tooling and integration for applications hosted on both on-prem and Azure.
