Payment Operations Specialist

4 weeks ago

Bengaluru, Karnataka, India InCommon Full time
Job Title: Payment Operations Lead

We are seeking a highly skilled Payment Operations Lead to join our team at InCommon, a fintech startup solving B2B cross-border payments. As a Payment Operations Lead, you will play a critical role in ensuring the smooth execution of payment processing and setup processes, achieving optimal TAT, accuracy, process efficiency, and payment experience.

Key Responsibilities:

  • Execute payment processing and setup processes to achieve optimal TAT, accuracy, process efficiency, and payment experience.
  • Support customer onboarding process (led by Sales) to collect documentation and resolve compliance queries where necessary; ensuring optimal onboarding TAT and experience.
  • Liaise with Skydo's payment processing partners globally (Banks and fintechs) to ensure transaction processing is executed to plan; raise and resolve issues that come in the way of customer satisfaction. You will also maintain relationships with counterpart operations teams at Bank Partners.
  • Lead strategic projects to continuously improve TATs, process efficiency, cost per transaction, and internal processes through automation, standardization, and productization.
  • Setup analytical models and dashboards and problem-solve for achieving best in class metrics.
  • Coordinate with product, tech, compliance, and banking partnership teams to deliver operational excellence.

Requirements:

  • Min. 2 years, including hands-on experience building and scaling operations from scratch.
  • Discretion, diligence, and reliability in designing and executing processes.
  • Strong analytical orientation and business judgment to measure process quality, prioritize customer feedback, and suggest improvements to product, compliance, and sales teams.
  • Strong cross-functional collaboration and communication skills with internal and external stakeholders.
  • Proven leadership capabilities; ability to build and grow a skilled and inspired team as the business scales.
  • Hands-on experience with MS Excel, SQL, and BI/Dashboard tools for data analysis & visualization is mandatory.
  • Tier 1/2 Engineering background; robust academic track record.
  • Strong ability to analyze data, understand trends, and draw actionable insights.

About the Company:

InCommon is hiring on behalf of Skydo, a fintech startup solving B2B cross-border payments. Skydo enables Indian exporters to receive payments from their foreign clients in a cost-effective, compliant, and seamless way. Skydo launched in November 2022 and is scaling fast, with excellent customer satisfaction.

Skydo was founded by Srivatsan Sridhar and Movin Jain and is well-funded by leading venture capital funds, such as Elevation Capital and Better Capital.

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