Payments Operations Specialist

3 weeks ago

Bengaluru, Karnataka, India Stripe Full time

About Stripe

Stripe is a financial infrastructure platform that empowers businesses to thrive in the digital economy. As a Payments Operations Specialist, you will play a critical role in ensuring the reliability and efficiency of our payment systems.

About the Team

Our team is responsible for maintaining the financial partner integrations, cash reconciliation, and payments performance for Stripe's users. We work closely with finance and infrastructure engineering teams to deliver accurate data and ensure timely resolution of issues.

Responsibilities

  • Process reconciliation requests to ensure accurate ledgering and respond to support requests from banking partners.
  • Monitor performance for users, responding to alerts of degradation, triaging and investigating the cause, and communicating findings to the account team, banking partners, and card networks.
  • Respond to performance inquiries from technical account managers, product support teams, and other internal Stripe teams.
  • Interface with Stripe's financial partners across the world to communicate operational breakages and drive resolutions.
  • Provide fast, accurate responses to complex support inquiries from partners.
  • Partner with internal and external teams to validate the accuracy of Stripe's financial data.
  • Introduce data and process efficiencies to meet the scale and speed of Stripe.
  • Identify and automate inefficient operational processes to reduce manual workloads.

Requirements

  • At least 2 years of experience in a technical role, with experience in writing SQL to query relational databases.
  • Experience navigating the nuanced complexity of financial systems and solving large-scale, technical challenges.
  • Strong analytical skills to investigate, prioritize, and identify the root cause of issues.
  • Experience managing communications and workflows with technical and non-technical teams across internal and external stakeholders.
  • Comfortable operating independently and thriving in a fast-paced environment to deliver results, with an ability to establish priorities and reliably execute against time-sensitive deadlines.
  • Experience identifying and triaging technical issues.
  • Demonstrated track record of process improvement and proactive problem-solving.
  • Excellent written and verbal communication skills in English.

What We Offer

As a Payments Operations Specialist at Stripe, you will have the opportunity to work with a talented team, develop your skills, and contribute to the growth and success of our company.

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