Senior Technical Specialist

1 month ago


Chennai, Tamil Nadu, India 453 FLSmidth Cement India LLP Full time

About the Role

We are seeking a highly skilled Technical Support Specialist to join our Global Support Team at 453 FLSmidth Cement India LLP. As a Technical Support Specialist, you will be responsible for providing technical support to customers and ensuring timely response to issues with proper resolution within defined Service Level Agreement (SLA) time meeting customer satisfaction.

Your Responsibilities

  • Provide technical support to customers and ensure timely response to issues with proper resolution within defined Service Level Agreement (SLA) time meeting customer satisfaction.
  • Passionate to support customers 24x7 as per shift roster, it includes night shift.
  • Daily tracking and follow-up with customer, short training to customer during remote support on new features.
  • Collaborate internally with R&D & next level support teams and cross-functional teams to resolve the issue.
  • Carry out Remote Software Maintenance as per schedules. Generating sales leads and providing technical assistance to Digital products regional sales team.
  • Visiting customer sites to carry out Training, Preventive maintenance, Emergency visit, short commissioning support with short notice.
  • Availability to travel in India and abroad approximate 20 to 30% per annum.

What You Bring

  • 6 to 8 years of solid experience working hands-on with Pfister rotor feeders at any process plants, Cement / Mining plant working is plus.
  • Experience in solving PLC hardware, Intelligent MCC & software problems, knowledge in languages LAD, FBD, STL, ST, SFC from major brands Rockwell / Siemens / Schneider / ABB.
  • Experience in troubleshooting industrial communication protocols PROFIBUS, DEVICE NET, CONTROL NET MODBUS, ETHERNET TCP/IP, PROFI NET, HART, PROFIBUS-PA must, additional protocols are plus.
  • Ability to understand and troubleshoot the Ethernet networks issues. Knowledge on Segmentation, VLAN concepts etc.
  • Knowledge about OT Security, ISA / IEC62443 standard, VM Ware virtualization is a plus.
  • Experience in configuration and troubleshooting network switches like Siemens, Cisco, Dell.
  • Experience in Firewall configuration and troubleshooting, cisco & SonicWALL is a plus.
  • Ability to understand issues through email, phone and remote support chat and acknowledge.
  • Demonstrated ability to work under pressure in rapidly changing environments.
  • Experience in latest Windows operating system to manage the servers, client station.
  • Should be a team player with collaborative skills.
  • Good written and verbal communication skills.

What We Offer

  • Competitive remuneration package & access to salary packaging options to allow you to maximize your after-tax income.
  • Competitive benefits package including Health Insurance, Personal Accident / Disability, Group Term Life Insurance, Annual health check-up, and voluntary insurance options.
  • Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.
  • Time to recharge through 30 days PTO (with up to 10 days carry forward as Earned Leave stock).
  • Employee Assistance program for you and your immediate family.
  • A global network of supportive colleagues and growth opportunities.
  • Continuous development and training in your area of expertise within a global Organization.


  • Chennai, Tamil Nadu, India Babcock Power Full time

    Job SummaryThe Senior Technical Specialist will lead the engineering team in the design and development of heat exchangers and related equipment. This role requires a strong technical background in mechanical engineering, heat transfer, and structural analysis. The ideal candidate will have 10-20 years of experience in the industry and a proven track record...


  • Chennai, Tamil Nadu, India KBR Full time

    Job Summary:As a Senior Technical Specialist at KBR, you will function as a technical specialist who makes decisions and recommendations that are recognized as authoritative and have a far-reaching impact on extensive engineering and related activities of the company. You will negotiate critical and controversial issues with top-level engineers and officers...


  • Chennai, Tamil Nadu, India HexaCorp Technical Services Full time

    Job Title: Technical RecruiterWe are seeking a skilled Recruiter who has experience in the information technology (IT) sector. The ideal candidate will be responsible for recruiting candidates for mid-senior level IT specialist roles for Onsite requirements.Key Responsibilities:Source and screen candidates from Pan-India for diverse technical requirements...


  • Chennai, Tamil Nadu, India KBR Full time

    Job SummaryAt KBR, we are seeking a Senior Technical Specialist to join our team. As a Technical Professional, you will be responsible for evaluating, selecting, and applying standard engineering techniques, procedures, and criteria, using judgment in making minor adaptations and modifications.Key Responsibilities:Evaluate and apply standard engineering...


  • Chennai, Tamil Nadu, India KBR Full time

    Job Summary:As a Senior Technical Specialist at KBR, you will function as a technical authority, making decisions and recommendations that have a significant impact on the company's engineering activities. You will negotiate critical issues with top-level engineers and officers of other organizations and companies, and perform advisory and consulting work...


  • Chennai, Tamil Nadu, India KBR Full time

    Job Summary:KBR seeks a highly skilled Senior Technical Specialist to provide technical guidance and support to our engineering teams. As a key member of our organization, you will be responsible for making authoritative decisions and recommendations that impact our engineering activities.Key Responsibilities:Provide technical expertise and guidance to...


  • Chennai, Tamil Nadu, India KBR Full time

    Job Summary:As a Senior Technical Specialist at KBR, you will play a key role in evaluating and applying standard engineering techniques to drive cost containment, efficiency, and profitability. With a strong background in engineering, you will assist in the design of complex assignments and contribute to the development of innovative solutions.Key...


  • Chennai, Tamil Nadu, India NielsenIQ Full time

    Job Title: Senior Technical Support SpecialistJob Summary:We are seeking a highly skilled Senior Technical Support Specialist to join our team in Chennai. As a key member of our technical support team, you will be responsible for providing high-quality technical support to internal and external users of our production systems. You will work closely with...


  • Chennai, Tamil Nadu, India Lionbridge Full time

    Job Title: Senior Technical Content SpecialistJob Summary:We are seeking a highly skilled Senior Technical Content Specialist to join our team at Lionbridge. As a key member of our documentation team, you will be responsible for creating and revising high-quality technical content for aircraft maintenance manuals (AMM).Key Responsibilities:Author and revise...


  • Chennai, Tamil Nadu, India KBR Full time

    Job Summary:As a Senior Technical Specialist at KBR, you will serve as a recognized authority in broad program areas or intensely specialized areas, providing advisory and consulting work to the organization. Your expertise will contribute directly to value creation, and your skills will be acquired through an undergraduate degree in Engineering and a...


  • Chennai, Tamil Nadu, India Copeland Full time

    Job Title: DCS Senior Technical Support SpecialistJob Summary: We seek an experienced team member with comprehensive knowledge of DeltaV products and systems to join our team as a DCS Senior Technical Support Specialist. The role focuses on delivering effective technical support, troubleshooting, and ensuring optimal maintenance of equipment.Key...


  • Chennai, Tamil Nadu, India TrusTrace Full time

    About the Role:We are seeking a seasoned Senior Technical Documentation Specialist to join our team at TrusTrace.Responsibilities:Develop and maintain high-quality technical documentation for our products and services.Utilize industry-standard tools such as DITA and Madcap Flare to create and manage content.Collaborate with cross-functional teams to ensure...


  • Chennai, Tamil Nadu, India Getinz Techno Services Full time

    We are seeking a Technical Solutions Specialist to join our team at Getinz Techno Services. This role involves collaborating with mid-market or enterprise customers, ensuring their success by providing effective technical solutions.As a Technical Solutions Specialist, you will leverage your strong technical background, communication skills, and...


  • Chennai, Tamil Nadu, India KONE Full time

    Key Responsibilities:As a Senior Technical Documentation Specialist at KONE, you will be accountable for maintaining accurate and up-to-date solution documentation and data. This includes storing and approving relevant documents in the appropriate places, such as approval documents, authority approval documents, owner manuals, user manuals, 'as built'...


  • Chennai, Tamil Nadu, India KONE Full time

    Key Responsibilities:As a Senior Technical Documentation Specialist at KONE, you will be accountable for maintaining accurate and up-to-date solution documentation and data. This includes ensuring that approval documents, authority approval documents, owner manuals, user manuals, 'as built' technical customer documentation, relevant layout and cost...


  • Chennai, Tamil Nadu, India KBR Full time

    Job Summary:We are seeking a highly skilled Senior Technical Specialist to join our team at KBR. As a key member of our engineering team, you will be responsible for evaluating, selecting, and applying standard engineering techniques, procedures, and criteria to deliver high-quality results.Key Responsibilities:Evaluate and select standard engineering...


  • Chennai, Tamil Nadu, India KONE Full time

    Key Responsibilities:As a Senior Technical Documentation Specialist at KONE, you will be accountable for maintaining accurate and up-to-date solution documentation and data. This includes ensuring that approval documents, authority approval documents, owner manuals, user manuals, 'as built' technical customer documentation, relevant layout and cost...


  • Chennai, Tamil Nadu, India Babcock Power Full time

    Job SummaryAs a Senior Technical Specialist at Babcock Power, you will be responsible for leading technical teams and providing expertise in design engineering, process engineering, and project engineering. This role requires a strong technical leader with excellent communication skills and the ability to provide clear technical...


  • Chennai, Tamil Nadu, India SES Full time

    Job Overview">The Senior Technical Specialist will play a critical role in supporting the Customer Portal development team, translating business requirements into high-quality technical solutions. The incumbent will be responsible for delivering low-level design and technical analysis on how to implement new changes in the Customer Portal.">Main...


  • Chennai, Tamil Nadu, India Cephas Consultancy Services Private Limited Full time

    Job DescriptionAs a Senior Technical Documentation Specialist at Cephas Consultancy Services Private Limited, you will be responsible for developing high-quality technical documentation that meets the needs of our customers and stakeholders. Your primary focus will be on creating user manuals, service procedures, and online help resources that are clear,...